Multiple Items
We will always strive to reduce the postage charges for multiple items. Once you have selected you items please send us a request for an amended invoice, this can usually be found on the automated invoice sent out by EBay. Please note this must be done before any payment has been made as we are unable to reverse payments. Postage charges are calculated on the weight of items purchased but also include a charge for packaging and handling.
Payment
We accept PAYPAL, Uncrossed Postal Orders or personal cheque payments ONLY. Please note if paying by Personal Cheque item(s) will not be dispatched until the funds have cleared. Please note we no longer accept PayPal eCheques as they can take upto 10 days to clear. All items/bids must be paid for within seven days after the auction has ended. If there should be a delay in payment, please e-mail us. In cases of non payment, you will recieve two reminders for payment. If after this your payment has still not been received we will have no choice but to star an Ebay Dispute against and leave NEGATIVE FEEDBACK.
Dispatch Of Your Order
Orders recieved and paid for before 1pm Mon-Fri will be posted the same day otherwise we will post the next working day. If for some reason this cannot be achieved we will e-mail you to let you know. All items are posted using the Royal Mail (larger and heavier items may be posted by courier) and proof of posting is always obtained. We will not be responsible for any items that go missing once they have been posted. We will be happy to help with claiming for lost or missing post however we will not automatically issue a refund.
Returns Policy
We appreciate that it is not always easy to judge the suitability of a product online therefore we operate a 7 day returns* policy. If for any reason, when you receive your item, you find it not suitable/ wrong size/ etc. Please e-mail us and post it back within 7 days of receiving the item(s) for an exchange or refund. Please note all return postage costs and the postage costs of replacement items must be paid by you unless the original item is faulty.
In the case of an error in a listing or faulty product, we will send a replacement item or provide a full refund once we have received the returned item(s). Item(s) must be returned within 7 days of receiving.
Feedback Policy
Feedback will be left after cleared payment has been received. At Kit 4 Kats we pride ourselves in providing a first class service. If your buying experience with us is less than perfect please e-mail us directly so that we may resolve the problem for you and improve future service for others. If you have any problem with your order, we ask that you please contact us first and give us the opportunity to rectify the problem BEFORE leaving us negative feedback.
Contact Us
Please contact us via EBAY messages with any questions, comments or suggestions. We have access to many suppliers therefore if you cannot find what you are looking for then we may be able to find it for you.
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