If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability.If you are unhappy with any non faulty item, please return the item, once the item has been received we will happily refund the cost of the item minus the postage paid. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
Our large size postage is sent through PARCELFORCE couriers,we get special discounted rates up to 30kg to England , Scotland and Wales, priced at £5.99 for multiple items
This excludes the Highlands and Scottish Islands which is priced at £11.99
We can for Highlands, Scottish Islands,Ireland,Isle of man,Isle of Wight and all UK islands we send through the Royal mail, post office service which starts from approximately £8.00
Please email us for exact prices
All single small items we send through the royal mail, post office service
If in any doubt on postage please ask for a price.
Please also note that all our beakers that we decorate are 10oz bone china,
Two different handles are used depending which is in production at the time.