|  | | | Kingsway Jewellers and Brays China | | | Maintained by: | | Welcome to Kingsway Jewellers & Brays China - we sell fine bone china, collectables and the finest quality jewellery and watches; including; A Breed Apart, Aynsley, Border Fine Arts, Enchantica, Esencia, Franz
Lladro, Lost Dog, Moorcroft, Royal Crown Derby, Royal Doulton Ladies, Royal Worcester, et | |
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Frequently Asked Questions
When will my order be despatched?Orders received before 12.00pm Monday to Friday will be despatched the same day provided we have your items in stock and payment has been received. Items ordered after 12.00pm Friday and over a weekend will be despatched Monday. Items ordered over a Bank Holiday will be despatched the next working day.
Are all items always in stock?Generally yes but if demand is high we can occasionally run out of stock of popular items. If, for this reason, we cannot despatch your order we will contact you with a revised despatch date.
How long will it take for my order to arrive?As standard most orders are sent out via Royal Mail Second Class Recorded Delivery which you can expect to receive within a few working day, although some items are sent Special Delivery which will arrive next working day. Overseas delivery will vary depending on the country but is generally within two weeks.
Do I need to sign for my delivery?Yes, all goods are sent via recorded delivery and therefore require a signature on delivery.
How do I return an item?If you receive an item that is broken or you change your mind upon receiving it then please contact us as soon as possible as problems can often be resolved without incurring unnecessary postal charges or negative feedback.
If however, it is deemed necessary to return an item for exchange or refund, please note the following:
- You must contact us to before you return your goods.
- Any goods which have been personalised, engraved or modified in any way cannot be returned unless faulty.
- Goods must be in new condition, i.e. unused and unmarked.
- Any free gifts that were received as a result of purchasing the goods must also be returned.
- Goods returned must also include all original packaging, documentation and any labels should still be attached.
- Goods must be returned within 14 days of receipt.
- Goods must have accompanying delivery note and a reason for return.
- Costs incurred in posting the returned item are not refundable.
What if my order is damaged in the post?All risk of loss and damage to a product passes to you upon shipment of the product purchased. We are not responsible for any acts or omissions in connection with the packing or shipping of the products or of the carriers, whether or not recommended or selected by us. We will of course help in everyway to ensure that you do receive either your item or insurance.
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