Q: Are the costumes washable?

A: Yes. Basically, turn them inside out, wash on a short 40 degree wash. Do not tumble dry. Most costumes will be quite dry when you take them out of the washer. Brush the pile on the fur costumes to restore the finish.

Q: Are the fur costumes warm to wear?

A: Yes, but that doesn't stop children wanting to wear them all year round, day and night! The costumes are easy to get in and out of and part of play becomes taking the costume off and on, it will help younger children learn to dress themselves - that can't be bad.

Q: Can I speak so someone over the telephone ?

A: Yes, we are available between 10am – 7pm Monday to Friday (GMT) on 029 2086 9999 (UK).

Q: I don't want to order over the internet. What other options do I have?

A: You can order by mail or telephone as below: Kids Costumes 6 & 8 Pontygwindy Road Caerphilly Mid-Glam CF83 3AA Telephone: +44 (0)29 2086 9999 email: kids.costumes@virgin.net

Q: Do you offer combined postage ?

A: Yes, more than definitely ! In fact, that's our main selling point ! Standard delivery is via Royal Mail First Class Recorded Post at £3.99 for any number of items ordered Express (Next Day) Delivery via Royal Mail Special Delivery at £7.99 for any number of items ordered So it pays to order several costumes at the same time. Only applicable w

Q: What is the latest date I can order for Christmas?

A: When ordering for Christmas it is always advisable to order early to avoid disappointment. Last orders for Christmas delivery using our standard services UK is 12 noon 16th December 2011 and for express services UK is 12 noon 21st December 2011. Deliveries to Rest of the World last order date 12 noon 9th December 2011.

Q: What payment methods can I use?

A: We accept Paypal, Delta, Mastercard, Switch, Electron, Visa and Paypal. Please have your credit card available when you order. Unfortunely we do not accept Amex.

Q: When can I expect delivery?

A: Standard service - delivery takes 3/5 working days. Express delivery - orders placed by 12 noon (Mon-Fri) will be delivered next working day.

Q: What if the costume I order is out of stock?

A: We will try at all times to have stock of all costumes. Because we make costumes ourselves in the UK we can usually respond very quickly to "trends". If an item is out of stock we will e-mail you with an expected delivery date and an option to cancel the order if you would rather not wait. If you wish to cancel an order before it leaves us please let us know by email and we will credit the amount back to you.