Postage and Packaging
All products are packed & ready to send & include shipping insurance.
We will make every effort to deliver within the time stated, 95% of orders are
dispatched within 1 working day, but we will not be liable for any loss caused
to you by late delivery.
Incorrect personal details may lead to problems or delays in delivery, so before
placing your order, please ensure that you have included full address details so
we can notify you in the event of a delivery problem.
Delivery of large items weighing over 2KG to the following Scottish Highlands
and Islands postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44,
PH49-50, ZE incur higher delivery charges Kiddimax use Royal mail recorded, DHL,
Parcelforce & FedEx.
We endeavour to provide the best customer service possible. Should anything go
wrong, we will make every effort to resolve the issue. However, should the
problem be unsolvable, or you prefer to amend or cancel your order, please
If you decide to cancel an order after the products have been despatched and
commenced their carriage to you by carrier or post, we may charge you for the
carriage of those products.
We advise you check the status of the order before you request cancellation. Any
charges will be communicated to you before we confirm the cancellation.
You are entitled to cancel any payment at any time where fraudulent use has been
made of your credit or debit card by another person not acting on your behalf or
as your agent and be re-credited by us to the extent that such sums are not
reimbursed by the card issuer. Once Kiddimax receive notification from you that
you wish to withdraw from the contract (in accordance with these terms), any sum
debited to Kiddimax from your credit card in relation to your order will be
re-credited to that credit card account as soon as possible and in any event
within 30 days of your order provided that the goods you wish to return are
received by Kiddimax in the condition that they were in when delivered to you.
You will be liable for any charges incurred in returning the goods to Kiddimax.
You may return any delivered products you have purchased within 7 working days
of delivery for any reason. To do so you must notify us within 7 working days of
If the product delivered is not what you ordered (including an unapproved
substitute product), or does not correspond with its description; the product
delivered is not of a satisfactory quality, the product arrives damaged or
faulty and you have notified us within 7 working days, we may replace the item
or affected parts or you may cancel the order and receive a full refund.
While in your possession, you must keep any products you intend to return to us
in good condition.
Products must be returned in the same condition as they were delivered.
If products were delivered flat packed they must be returned in the same way.
Care must be taken to ensure the return products are packed well to avoid damage
or loss of parts in transit. You will be responsible for the returned products
until they reach us.
UK - From 20%
Worldwide - from 10%
Last of all, if you do have any problems we will do our up most to get it
corrected as soon as possible.