 |
| Q:Do you offer international shipping? |
|
| A:Most items we can ship internationally. Some items we sell we cannot as we are contractually bound by our suppliers not to ship outside the US. We note this in the listing if this is the case. |
| Q:Do you accept wire transfers? |
|
| A:No |
| Q:Do you accept checks or money orders? |
|
| A:At this item we do not accept these forms of payment. |
| Q:Are you an authorized dealer for this item? |
|
| A:Yes. We are an authorized dealer for every item we sell to ensure you have a full and valid warranty. |
| Q:I purchased and item but want to upgrade to another model, what do I do? |
|
| A:Our goal is to make you happy with every item your purchase from us. Should you purchase an item and want to upgrade to another model please contact us. We want to work with you to find the item that meets your needs. |
| Q:What could delay my refund? |
|
| A:When sending back an item please make sure you send it back in the original box with all packing. Also the item must be returned with all accessories and parts. Failure to do this will delay your refund and your refund amount as we have to send the item back complete to the manufacturer for full credit. |
| Q:I have a repair issue, how to I return it for repair? |
|
| A:If you are in need of any repair, service, or any warranty work on your item:
* email us to request a Return Authorization
* include what is wrong with the unit
* your name, phone number and full address
* model number and receipt number
* how you paid for the item
* ebay item number and email address |
| Q:When can I expect my refund? |
|
| A:Once the item is received in our warehouse your refund will take place via the method your paid and within 7 business days. If you have not received your refund within this time frame please email or call us. |
| Q:WHY BUY FROM easyterms? |
|
| A:We are a family owned business since 1968. We care about all customers and provide a level of service you cannot get from big box stores. We are authorized dealers for every item we sell. We do not just want to sell you an item and never hear from you again, we want you coming back to us for years to come. Contact us for help anytime! |
| Q:What is your Layaway policy? |
|
| A:We ask for 10% down. After you make
this initial down payment, you can pay as you wish within the agreed upon layaway period. Once you pay your item off - we will ship the item to you.
We do not cancel layaways but will allow you switch your purchase to another Ken's Sewing Center merchandise choice in the event you do not want to continue. |
| Q:Do you ship to Puerto Rico? |
|
| A:We do ship to Puerto Rico. Please note that Puerto Rico is considered an international destinations which means you will pay exact shipping and applicable duty fees. We cannot ship for free to Puerto Rico. |
| Q:Do you provide help after the sale? |
|
| A:We provide free help for the life you own the product. We do not provide free help for life on software purchases. We will answer every question we can to the best of our ability and provide you additional contacts to the manufacturer should we be not able to assist you with your question. Your happiness is our goal! |
| Q:Where is my item? |
|
| A:We upload tracking information daily to ebay as well as have the carriers email this information to you. Please check your SPAM folders in your email in the event you do not receive your tracking number. You can also refer to your WON items in ebay and see the tracking number and carrier used there. |
| Q:What is the condition of the item? |
|
| A:Most of the products we sell are new. New items are marked NEW in the title or description and are brand new, unopened, and factory/manufacturer sealed. Refurbished and or refurb items are marked REFURBISHED in the description |
| Q:Do you have more information about this product? |
|
| A:We are happy to answer all your questions! Our customer support line is toll free at 1.877.536.7739. We are open from 9am to 5 pm central time Monday thru Saturday |
| Q:Can I get a discount? |
|
| A:We gladly price match when we can to assure you that we always want to save you money. We gladly combine shipping to maximize your savings. |
| Q:Do you combine shipping charges, payments for separate transactions or offer discounts on bulk purchases? |
|
| A:Yes |
| Q:How do I know what is included in the auction? |
|
| A:We try to list all items included in the auction. If you have any questions feel free to email us. We answer within 1-2 business days. |
| Q:Where do you ship from ? |
|
| A:Most items ship from our warehouse in Muscle Shoals, AL. Some items we do have shipped from other locations to save you time and money. |
| Q:Can I come to your store to pay for my item? |
|
| A:Yes you sure can. Please call us to make these arrangements. We will have your order ready to be picked up. |
| Q:What shipping carriers do you use? |
|
| A:We use UPS and the USPS depending on the item. For freightline orders we use Fedex Freightline and UPS Freightline. |
| Q:Can you combine shipping charges? |
|
| A:We gladly combine shipping to maximize your savings. Please place your order and wait for us to send you one combined before paying. |
| Q:Do you ship to Hawaii or Alaska? |
|
| A:Yes, we ship to Hawaii and Alaska. Exact shipping rates apply. Email us with your zip code for a quote. We only charge what the carrier charges. |
| Q:Do you ship to Post Office Boxes, APO and FPO Addresses? |
|
| A:We do unless the item is restricted for sale outside the US by our suppliers. In such cases we note this in the auction. Some our items are too large to ship to a PO box and we require a physical address. Please have your physical address listed as your shipping address to reduce delays in shipping your order. |
| Q:How to I pay for my purchase? |
|
| A:We accept paypal and all major credit cards. You can call us toll free at 1.877.536.7739 to pay with a credit card. |
| Q:Can I pay with a eBay gift card or gift certificate? |
|
| A:Yes |
| Q:How do I return an item? |
|
| A:This seller accepts returns. Items must be returned within 30 days of purchase date. Refunds will be given as money back. The buyer pays for return shipping and 10% restocking fee. Please email us your name, address, ebay ID, item number and reason for return and we will email you back with return instructions. |
| Q:Why charge a restocking fee? |
|
| A:We only charge restocking fees on certain items and we list this on the ad. On machinery that has to be checked out before a refund can be applied to make sure the item is on sellable condition. This takes time and resources to complete in order to assure the item can be resold. Restocking fees are waived if the item is defective. |
| Q:I am outside the US, do I pay taxes or duties on my item? |
|
| A:Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. We cannot mark an item as gift.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. |
| Q:Do you combine shipping on your items? |
|
| A:YES! We gladly combine shipping to maximize your savings. Please place all your orders and wait for us to send you a combined invoice before you pay. |
| Q:How do I pay with a credit card? |
|
| A:We accept Visa, Mastercard, Discover and American Express. You can call us toll free at 1.877.536.7739 to give us your card number and billing information as ebay does not share this information with us. |
| Q:What is your refund policy? |
|
| A:We offer money back refunds within 1st 30 days of purchase minus the actual shipping and 10% restocking fee. If you received free shipping on an item we refund your purchase price minus the actual shipping it costs us to send the item to you. Restock fee is waived if the item is defective and your allow us to cancel the item with ebay |
| Q:What is your return policy? |
|
| A:30 DAY MONEY BACK GUARANTEE*
If for some reason your purchase does not fulfill your needs you can return it. Simply call for a Return Authorization # and we will give you proper instruction on returning your purchase. We CANNOT accept returns without a Return Authorization Number, so be sure to call us first. Shipping is non-refundable |
| Q:Do you combine shipping? |
|
| A:We are happy to combine shipping to maximize your savings |
| Q:When can I expect my order to arrive? |
|
| A:Orders ship within 1-3 business days of your payment. Please refer to our shipping chart in the listing for arrival times. Most areas of the Lower 48 United States can expect transit times of 2-4 business days. Orders on the west coast can anticipate 5-7 business day transit times. Please allow 1-2 additional days during peak holiday times. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Please view our item description for shipping charges. We gladly combine shipping. |
| Q:Do you ship internationally? |
|
| A:We ship internationally. We cannot ship Janome products internationally due to contractual obligations. All other items we are happy to ship to our international customers. We are happy to get you international shipping quotes. |
| Q:What if my order arrives damaged? |
|
| A:We fully insure all items so in the event your order arrives damaged you will be taken care of. Damages must be reported to us within 7 days of your receiving your order as freight carriers require us to report this very quickly. Failure to notify us of damage will result in delay or no refund or repair. |
| Q:Do you charges sales tax? |
|
| A:If you are a resident of Alabama there is a minimal sales tax charge of 4%. Call us if you are a resident of Alabama and see if we can pay the sales tax on your order. We do not collect sales tax on orders shipping outside the state of Alabama. |
| Q:Will I get service after the sale? |
|
| A:Yes! Every item we sell comes with our toll free customer service for life. We want you to feel free to contact us anytime we can help you. We treat everyone just like a local customer. |
Basket
) 
