If we do not receive payment within 5 days, an unpaid case is automatically opened

Please ensure paypal delivery address is correct. We only sell to paypal customers with a confirmed address.

The majority of our products are despatched by Royal Mail.

If you have not received your items within estimated delivery times, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you. Royal Mail will only help track an insured package ie Recorded or Special delivery( please read DELIVERY INFORMATION)

If you choose to have your order dispatched by our free dispatch service, your order is uninsured and not trackable by Royal Mail so we do not have any way of tracking your order and Royal Mail will not process a claim, so we cannot assume responsibility for any loss or damage to your order that occurs during delivery we will not offer a refund only a replacement which will be resent free of charge by a insured and trackable service.

Please make sure you understand this before selecting FREE P&P dispatch service

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to contact paypal and charge an administrative fee

We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.

We offer a returns policy, please read our returns policy before purchasing.

LEGAL REQUIREMENTS - We provide our product description in good faith, whilst we take a care to describe items as accurately as possible to image and product information provided by manufacturers, on rare occasions that the items received may vary slightly in colour this may occur due to monitor colour restrictions.

Keepsake Kreations is a VAT registered company, GB 947 2758 80, all our products include 20%; vat, where applicable.

If you want to contact us before purchasing, or discuss an order either send us an email or call our office 01344 297160 9.30am - 2.30pm Monday - Friday

Once you have taken delivery of your item, if there is any problems with the item, or it's delivery. Please contact our customer service dept by phone or email sales@keepsakekreations.co.uk before leaving your feedback as we will be more than happy to assist - we feel nobody gains from negative feedback!