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Frequently Asked Questions
 Q: I Would Like To Place An Order But Need it For Tomorrow?
  A: For urgent orders please phone us on 01832 735181 Open 8.30am- 5pm. We can Also post by next day Special Delivery if placing your order over the phone.
 Q: Email:
 Q: How Do I Make A Card Payment?
  A: To Make a card payment, Please phone us on 01832 735181 open monday - Thursday 8.30am-5pm, Fridays 8.30am-3pm to make a payment and please state your ebay name.
 Q: How To Pay By Cheque Or Postal Order?
  A: Please send the cheque or postal order to: Katz Dancewear 20 midland road Thrapston Northamptonshire NN14 4JR Make sure you include your name and ebay ID. Please make the cheque payable to Katz Dancewear LTD
 Q: How Do I Return An Item?
  A: Items can be returned for a refund within 14 days Once recieved. If you send the item/items back to eBay Katz dancewear, 20 midland road, Thrapston Northamptonshire NN14 4JR Please include a note with your ebay name, and full name or a refund cannot be issued.
 Q: How Do I Exchange An Item?
  A: Items can be exchanged up to 14 days once received . If you send the item/items to Ebay Katz Dancewear 20 Midland Road Thrapston Northants NN14 4JR Please include a note with your ebay name, postal address and new size/colour you would like. New postage will need to be paid, so please include coins or we can send a paypal invoice for this.
 Q: How Long Does It Take To Be Refunded?
  A: Once your item/items are received back a refund will be issued within 48 hours Monday-Friday. We are closed at the weekend.
 Q: Do You Combine Postage?
  A: yes of course, please purchase your items and await a new invoice so We can change the postage for you.
 Q: My Items I Wish To Purchase Are Within My Basket?
  A: If Your order is already in your basket you need to complete checkout and just before paying select "request invoice for buyer" this will then send me the order to change postage before paying.
 Q: How Do I Combine Postage For More Than One Item On The Same Listing?
  A: Please purchase your items and await a new invoice so we can change the postage costs, you need to go onto the listing and buy one size and once Confirmed press "Buy another variation" then choose your next Size/Colour. Once completed your shopping await a new invoice before paying so we can combine postage.
 Q: It Is Not Letting Me choose My Size/Colour From The Drop Down Menu?
  A: If you cannot select the chosen colour or size you would like then we are out of stock of that item.
 Q: Ballet Shoe Sizing Help?
  A: Ballet Shoes do come up small, so most customers go up by at least 1 size from there normal shoes, we also have a size guide of the measurements of the lengths within the listings to help.
 Q: Leotard And Legging Sizing?
  A: We dont currently have any measurements for the items, as they are lcyra they stretch when on so have a different measure as to when laying flat. If anything though these come up small. If you also dont want a really tight fit it is best to go up to the next size.