PAYMENT GUIDELINES ETC
DISPATCH VIA AIRMAIL SMALL PACKETS UP TO 2K...ABOVE THIS WEIGHT WE USE UPS COURIER ONLY...WE ARE UNABLE TO SEND TO BFPO ADDRESSES OR PO BOXES VIA COURIER
IF CUSTOMERS INSIST ON SURFACE MAIL FOR PACKAGES OF 2K AND UNDER PLEASE BE ADVISED THAT IT CAN ONLY BE BY International Signed For Surface Mail Small Packets DELIVERY CAN TAKE UP TO 56 DAYS TO SOME DESTINATIONS
MISSING PACKAGES OR PROBLEMS WITH DELIVERY TO AN ADDRESS WHERE A PACKAGE IS RETURNED TO US ON MORE THAN ONE OCCASION WILL RESULT IN REFUSAL TO SEND ITEMS IN FUTURE UNLESS BUYER AGREES TO A RECORDED/INSURED OPTION.
PLEASE DON'T ASK FOR BUY IT NOWS FOR FABRIC ALREADY LISTED AT AUCTION, I HATE HAVING TO SAY NO BUT ONCE FABRIC IS LISTED FOR AUCTION IT HAS TO RUN IT'S COURSE AS I MAY HAVE SENT OUT SAMPLES ANSWERED ENQUIRIES OR HAVE WATCHERS
INTERNATIONAL BUYERS...PAYPAL ONLY. NO CHEQUES,MONEY TRANSFERS ETC.CHEQUES CAN ONLY BE ACCEPTED FROM A UK BANK ACCOUNT. PLEASE ALLOW FOR CLEARANCE. ALWAYS LET ME KNOW WHEN YOU HAVE POSTED CHEQUE SO THAT I HAVE A GOOD IDEA OF WHEN TO EXPECT IT. CHEQUES PAID THROUGH PAYPAL OFTEN TAKE AN AGE TO CLEAR. WHEN PAYING BY THIS METHOD REMEMBER TO CHECK CLEARANCE DATE.
EXTENDED BIDDING TIME.. EXTENSIVE PERIODS OF BIDDING TIME TO COMBINE WINS,PAYMENTS TO BE MADE AT THE END OF EACH MONTH REGARDLESS OF WHEN YOU FIRST STARTED BIDDING.I CAN ALWAYS HOLD TO COMBINE WITH NEW WINS AFTER PAYMENT.
UNPAID ITEMS DISPUTES ETC KEEP ME INFORMED IF ANY PROBLEMS RE:PAYMENT, IF I HAVE CONTACTED YOU TO ASK FOR PAYMENT WITH A TIME LIMIT AND NO RESPONSE, I WILL FILE A DISPUTE IN ORDER TO RECLAIM MY FEE. LATE PAYERS WHO MAKE NO CONTACT WILL BE AUTO ADDED TO BLOCKED BIDDER LIST..OCCASIONALLY THERE ARE PROBLEMS PAYING FOR ITEMS THROUGH PAYPAL, IT'S USUALLY A GLITCH THAT WILL RIGHT ITSELF.GENUINE PROBLEMS CAN BE SORTED, EITHER BY RESPONDING TO A DIRECT PAYPAL MONEY REQUEST OR PAYING FOR ITEMS DIRECTLY TO MY EMAIL ADDRESS.A PROBLEM WITH PAYPAL RESULTING IN NON PAYMENT ON MORE THAN ONE OCCASION & NO EFFORT TO RESOLVE WILL ALSO RESULT IN BEING BLOCKED.SORRY, EVEN THOUGH YOU SAY IT'S NOT YOUR FAULT, IT'S NOT MINE EITHER! I STILL HAVE TO PAY FEES AND RELIST.I CAN'T SELL YOU AN ITEM IN THE HOPE THAT THIS TIME YOU WILL BE ABLE TO PAY.I DON'T HAVE THE TIME OR ENERGY TO SORT OUT PROBLEMS THAT DRAG ON FOR WEEKS!
INVOICES..WINNING NOTICES ARE SENT OUT AFTER EVERY WIN, IF YOU HAVE MORE THAN ONE WIN CONTACT ME FOR COMBINED TOTAL. POSTAGE WILL BE COMBINED AND REDUCED IF APPLICABLE. AS MOST CUSTOMERS MULTI BID, IT IS UP TO YOU TO REQUEST AN INVOICE WHEN READY. I WILL ASSUME YOU ARE STILL BIDDING UNLESS YOU DO, I DON'T SEND A COMBINED INVOICE UNLESS GROUPING MULTI BIDS TOGETHER ON MY SALES PAGES..ALWAYS CHECK FOR MY NOTES AT THE BOTTOM OF INVOICE.
A FINAL INVOICE WILL BE SENT AT THE END OF EACH MONTH WITH AN EXPECTED PAYMENT DATE.PLEASE PAY PROMPTLY BY DATE GIVEN TO AVOID UPI DISPUTE
RECEIPT OF PAYMENT AND DISPATCH NOTICES ARE AUTOMATED,IF NOT RECEIVED AFTER PAYMENT PLEASE CONTACT ME AS PAYPAL CAN SOMETIMES EXPERIENCE A GLITCH WHEREAS AN INSTANT PAYMENT MAY NOT BE RECOGNISED AS SUCH, THEY SHOW AS PENDING PAYMENTS THROUGH EBAY ON MY SYSTEM AND MAY NOT BE DISPATCHED...IF IN DOUBT ALWAYS ASK.
E CHEQUES CAN OFTEN TAKE MUCH LONGER TO CLEAR THROUGH PAYPAL, PLEASE LOOK UP YOUR CLEARANCE DATE.
EUROPEAN BIDDERS.SOME RATES ARE CHEAPER THAN LISTING PRICE STATED,PLEASE CHECK BEFORE PAYMENT AS I CAN'T REFUND OVERPAID POSTAGE.
LOST ITEMS I AM NOT RESPONSIBLE FOR LOST PACKAGES VIA AIRMAIL/SURFACE, PROOF OF POSTING ONLY COVERS UP TO £34... IT IS ADVISABLE FOR EUROPEAN BIDDERS TO CHECK OUT SPECIAL UPS RECORDED DELIVERY RATE AND BID LONGER TO MAKE IT MORE COST EFFECTIVE. DISPATCH IS DIRECT FROM TEXTILE FACTORY, THEY DO NOT HAVE THE TIME TO SORT OUT PAPERWORK FOR STANDARD UK MAIL/AIRMAIL INSURANCE ETC, RECORDED/INSURED DELIVERY IS ONLY AVAILABLE VIA UPS...I WILL NOT SEND TO AN ADDRESS WHERE THERE HAS BEEN A PROBLEM WITH DELIVERY ON MORE THAN ONE OCCASION OTHER THAN WITH A RECORDED OPTION.
FABRICS FOR UPHOLSTERY PROJECTS WITHIN THE UK SHOULD BE EITHER FR TREATED OR USED WITH A FIRE RETARDENT INTERLINER UNDER UK LAW...UNLESS STATED, LISTED FABRICS ARE NOT FR TREATED
APART FROM LIBERTY PRINTS, FABRICS ARE DRAPERY/UPHOLSTERY WEIGHT. I RECOMMEND DRY CLEANING ONLY UNLESS OTHERWISE STATED.
ALWAYS ADD YOUR TELEPHONE NUMBER FOR COURIER SHIPPING TO AVOID DELAY.A SIGNATURE IS REQUIRED ON RECEIPT.
UK OFFSHORE BIDDERS.. DELIVERY VIA OTHER COURIER IS FOR UK MAINLAND ONLY. ORKNEY/CHANNEL ISLES AND ESPECIALLY IRELAND MAY BE £3-6 ON TOP OF STATED DELIVERY CHARGE,PLEASE CHECK BEFORE BIDDING AS I WILL NOT DISPATCH UNTIL CORRECT AMOUNT HAS BEEN PAID.
DISPATCH...EVERY EFFORT WILL BE MADE TO DISPATCH PAID ITEMS ASAP, NO SATURDAY POST AND ITEMS PAID LATER THAN 1PM FRIDAY WILL GO OUT ON MONDAY..OCCASIONALLY THERE MAYBE A BACKLOG OF ORDERS DUE TO HOLIDAYS AND EVERYONE PAYING MONTHLY BILLS AT THE SAME TIME. THIS MAY DELAY DISPATCH SLIGHTLY.USUALLY ONLY BY A DAY.COURIER DELIVERY WILL ALWAYS REQUIRE A SIGNATURE AND I CANNOT INSTRUCT THEM TO LEAVE PACKAGES IN SHEDS ETC.DISPATCH TO ADDRESS ON EBAY DETAILS,PLEASE ENSURE CORRECT BEFORE PAYMENT.
ADDRESS CHANGES SHOULD BE REQUESTED THROUGH CONTACT MEMBER AND CONFIRMED,RING ME IF ANY DOUBT THAT I MAY NOT HAVE RECEIVED CHANGE OF ADDRESS REQUEST OR CHANGE THEM ON EBAY DETAILS.
VAT..I ABSORB VAT AT 17.5% WITHIN EU TAX COUNTRIES ONLY....EVERYONE PAYS THE SAME END PRICE, NOTHING ADDED- NOTHING TAKEN AWAY...NON EU PLEASE DO NOT BID IF YOU HAVE ISSUES WITH VAT TERMS..VAT INVOICES ARE ONLY ISSUED ON REQUEST.
QUESTIONS TO SELLER..I MAKE EVERY EFFORT TO ANSWER ENQUIRIES BUT SOMETIMES THE HUGE AMOUNT OF EMAILS BOTH THROUGH CONTACT MEMBER AND DIRECT TO MY EMAIL ADDRESS MAKE IT DIFFICULT TO KEEP UP WITH..IF I HAVE NOT ANSWERED WITHIN 24-36 HOURS, ASSUME I HAVE MISSED IT&TRY AGAIN. MAILS THROUGH EMAIL ARE MORE LIKELY TO BE MISSED THAN THROUGH EBAY.
SECOND CHANCE OFFERS...NOT MADE FOR LIBERTY FABRIC OCCASIONALLY FOR OTHER FABRIC,ALWAYS EMAIL ME TO CONFIRM THAT THE OFFER IS GENUINE.
MATCHING FABRIC COLOUR CODES CAN SOMETIMES BE PROVIDED BUT IF YOU ARE LOOKING FOR A SPECIFIC COLOURWAY FROM A PATTERN BOOK OR TRYING TO MATCH FABRIC ALREADY PURCHASED, PLEASE PURCHASE FROM A RETAIL SHOP WHICH WILL ENABLE YOU TO SEE EXACTLY WHAT YOU ARE BUYING..WHEN BUYING WALLPAPER YOU WOULD ALWAYS BUY ROLLS WITH THE SAME BATCH NUMBER, FABRIC, EVEN WHEN THE SAME COLOURWAY, CAN SOMETIMES VARY SLIGHTLY IN SHADE IF NOT FROM THE SAME PRINT RUN. REMEMBER THAT SOME SECONDS LISTED COULD BE AN OFFSHADE FAULT.
SECOND QUALITY..I DO NOT LIST SHODDY SECONDS, IN MOST CASES, THE FLAW IS NOT NOTICEABLE EITHER A SLIGHT MISFIT OR OFFSHADE, ANYTHING ELSE WILL BE STATED.
RETURNS RETURNS BY ARRANGEMENT USING RECORDED DELIVERY WITHIN 7 DAYS AT YOUR OWN COST, I CAN ONLY REFUND THE PURCHASE PRICE FOR THE FABRIC...POSTAGE PRICE WILL ONLY EVER BE REFUNDED IF A MISTAKE WAS MADE ON MY PART.COLOURS ARE AS ACCURATE AS TECHNOLOGY WILL ALLOW AND INDIVIDUAL MONITORS VARY,COLOUR NOT AS EXPECTED DOES NOT CONSTITUTE A MISTAKE ON MY PART AND SO IF IN DOUBT ASK FOR SAMPLE.
FABRIC REQUESTS I LIST EVERYTHING I HAVE STRAIGHT AWAY, IF NOT LISTED I DON'T HAVE IT. I LIST ALL FABRICS AS THEY COME TO ME IN LARGER ROLLS FOR EASE OF DISPATCH, IF NOT SOLD, WILL THEN CONSIDER SPLITTING TO OFFER IN SMALLER AMOUNTS, BUY IT NOW OFFERS WILL NOT BE FORTHCOMING FOR NAMED FABRICS SUCH AS LIBERTY SANDERSON/MORRIS ETC UNLESS COPIOUS AMOUNTS OF A PARTICULAR DESIGN AND A NEED TO CLEAR SPACE, REGULAR BUYERS ARE AWARE I LIST FOR 7-10 DAYS AND IT WOULD BE UNFAIR FOR THEM TO MISS A DESIGN THEY MAY HAVE BEEN WAITING FOR BECAUSE I OFFERED AT BUY IT NOW, THE AUCTION PROCESS GIVES EVERY CUSTOMER THE SAME OPPORTUNITY TO PURCHASE.
FEEDBACK.. DUE TO TIME CONSTRAINTS I HAVE HAD TO AUTOMATE FEEDBACK.IT WILL NOW BE LEFT AFTER FEEDBACK IS LEFT FOR ME.PLEASE DON'T LEAVE ADVERSE FEEDBACK PRIOR TO CONTACTING ME IF ANY PROBLEMS,THEY ARE RARE AND AS A PERCENTAGE TO SALES WOULD NOT EVEN REGISTER,I WILL ENDEAVOR TO SORT THINGS OUT IN A PROMPT AND AMICABLE MANNER
PLEASE MAIL WITH ANY FURTHER ENQUIRIES BEFORE BIDDING
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