PAYMENT GUIDELINES ETC
PAYMENTS VIA PAYPAL ONLY FOR OVERSEAS CUSTOMERS, I CAN NO LONGER ACCEPT MONEY ORDERS FROM US OR CANADA AS UK BANKS WILL NOT CASH THEM.
PERSONAL CHEQUES WILL ONLY BE ACCEPTED FROM A UK BANK ACCOUNT, PLEASE ALLOW FOR CLEARANCE.
E-CHEQUES ARE ACCEPTED BUT PLEASE BE AWARE THEY TAKE LONGER TO CLEAR..ALWAYS CHECK CLEARANCE DATE WHEN PAYING VIA E-CHEQUE.
DISPATCH MONDAY TO FRIDAY ONLY. PAYMENT MADE AFTER MIDDAY FRIDAY MAY BE HELD UNTIL MONDAY AS WE CAN'T PROCESS ORDERS IN TIME FOR ROYAL MAIL OR UPS PICK UP.
EVERY EFFORT WILL BE MADE TO DISPATCH WITHIN 1 BUSINESS DAY BUT OCCASIONALLY THERE CAN BE A BACKLOG OF PAID ORDERS OVER THE WEEKEND AND ESPECIALLY AT THE END OF THE MONTH WHEN EVERYONE TENDS TO PAY AT THE SAME TIME, IN THESE CASES A MESSAGE WILL BE DISPLAYED IN MY SHOP PAGES TO PLEASE ALLOW 2 BUSINESS DAYS WHILE WE PLAY CATCH UP.
INTERNATIONAL PACKAGES OVER 2KILO'S CAN ONLY BE DISPATCHED VIA COURIER, ALWAYS CHECK POSTAGE RATE BEFORE BIDDING TO AVOID ANY SHOCKS...PLEASE ALSO REQUEST A TOTAL FROM ME AFTER PURCHASE AS UK PRICE IS DISPLAYED ON CHECKOUT AND IN SOME CASES NO POSTAGE AT ALL, INTERNATIONAL POSTAGE IS NOT FREE, IF CORRECT POSTAGE IS NOT PAID I WILL HAVE TO REFUND PAYMENT AND A NEW INVOICE RE ISSUED.
DELIVERY VIA OTHER COURIER IS FOR UK MAINLAND ONLY. ORKNEY/CHANNEL ISLES ETC AND ESPECIALLY IRELAND ARE ASKED TO CHECK RATE BEFORE BIDDING AS THERE IS A SUPPLIMENT FOR COURIER DELIVERY
ALWAYS ADD YOUR TELEPHONE NUMBER FOR COURIER SHIPPING TO AVOID DELAY. A SIGNATURE IS REQUIRED ON RECEIPT.
AS DISPATCH IS FROM ANOTHER LOCATION BUYERS CAN'T COLLECT IN PERSON.
COMBINED POSTAGE CHECKOUT WILL NOT REFLECT A COMBINED POSTAGE RATE, ALWAYS CONTACT ME FOR CORRECT POSTAGE IF YOU HAVE MORE THAN 1 ITEM.
AS MOST CUSTOMERS MULTI BID, IT IS UP TO YOU TO REQUEST AN INVOICE WHEN READY. I WILL ASSUME YOU ARE STILL BIDDING AND AN INVOICE SENT OUT AT THE END OF THE MONTH UNLESS REQUESTED,
ITEMS NOT RECEIVED I ASK ON DISPATCH NOTICES THAT CUSTOMERS CONTACT ME WITHIN CERTAIN TIME LIMITS, THIS IS TO CONFIRM THAT ITEMS LEFT US WITHOUT DELAY, HOWEVER, ROYAL MAIL WILL NOT CLASS A PACKAGE AS MISSING UNTIL AT LEAST 15 WORKING DAYS FROM CONFIRMED DISPATCH DATE...DELAYS DO SOMETIMES OCCUR ESPECIALLY TO CERTAIN EUROPEAN DESTINATIONS BEFORE AND DURING HOLIDAY PERIODS, PLEASE ALLOW FOR THIS...I WILL SEND A CLAIM FORM THROUGH PDF FORMAT AFTER 10 DAYS (POST IF NO PRINTER) WHICH CAN BE SUBMITTED FOR ANY INVESTIGATION INTO LOST PACKAGES AFTER THE 15 DAY TIME LIMIT, THIS WILL HELP US SPEED UP ANY CLAIM AND WE WILL THEN MOVE FORWARD TO REFUND OR REPLACE.
IF YOU ARE UNWILLING TO SIGN A DECLARATION OF PACKAGE NOT RECEIVED FORM OR WAIT FOR THE TIME LIMIT SET BY ROYAL MAIL PLEASE DO NOT BID.
IF ITEMS ARE NOT RECEIVED ON MORE THAN ONE OCCASION TO A DESTINATION i WILL ONLY BE PREPARED TO SEND IN FUTURE VIA A RECORDED OPTION FOR SAFETY,
PROOF OF POSTING ONLY COVERS UP TO £34... IT IS ADVISABLE FOR EUROPEAN BIDDERS TO CHECK OUT SPECIAL UPS RECORDED DELIVERY RATE AND BID LONGER TO MAKE IT MORE COST EFFECTIVE. DISPATCH IS DIRECT FROM TEXTILE FACTORY, THEY DO NOT HAVE THE TIME TO SORT OUT PAPERWORK FOR STANDARD UK MAIL/AIRMAIL INSURANCE ETC, RECORDED/INSURED DELIVERY IS ONLY AVAILABLE VIA UPS.
EXTENDED BIDDING TIME.. I ALLOW CUSTOMERS TO BID ON A MONTHLY BASIS, ALL INVOICES WILL BE SENT OUT AT THE END OF EACH MONTH AND PROMPT PAYMENT WILL ENSURE THAT ITEMS DO NOT GO BEYOND THE EBAY TIME LIMIT AND CAUSE PROBLEMS, IF YOU ARE STILL INTENDING TO BID, LET ME KNOW AND I CAN HOLD ITEMS AFTER PAYMENT TO INCLUDE ANY NEW WINS.
UNPAID ITEMS DISPUTES ETC KEEP ME INFORMED IF ANY PROBLEMS RE:PAYMENT, IF I HAVE CONTACTED YOU TO ASK FOR PAYMENT WITH A TIME LIMIT AND NO RESPONSE, I WILL FILE A DISPUTE IN ORDER TO RECLAIM MY FEE. LATE PAYERS WHO MAKE NO CONTACT WILL BE AUTO ADDED TO BLOCKED BIDDER LIST..OCCASIONALLY THERE ARE PROBLEMS PAYING FOR ITEMS THROUGH PAYPAL, IT'S USUALLY A GLITCH THAT WILL RIGHT ITSELF.GENUINE PROBLEMS CAN BE SORTED, EITHER BY RESPONDING TO A DIRECT PAYPAL MONEY REQUEST OR PAYING FOR ITEMS DIRECTLY TO MY EMAIL ADDRESS.A PROBLEM WITH PAYPAL RESULTING IN NON PAYMENT ON MORE THAN ONE OCCASION & NO EFFORT TO RESOLVE WILL ALSO RESULT IN BEING BLOCKED.
A FINAL INVOICE WILL BE SENT AT THE END OF EACH MONTH WITH AN EXPECTED PAYMENT DATE.PLEASE PAY PROMPTLY BY DATE GIVEN TO AVOID UPI DISPUTE
RECEIPT OF PAYMENT AND DISPATCH NOTICES ARE AUTOMATED,IF NOT RECEIVED AFTER PAYMENT PLEASE CONTACT ME AS PAYPAL CAN SOMETIMES EXPERIENCE A GLITCH WHEREAS AN INSTANT PAYMENT MAY NOT BE RECOGNISED AS SUCH, THEY SHOW AS PENDING PAYMENTS THROUGH EBAY ON MY SYSTEM AND MAY NOT BE DISPATCHED...IF IN DOUBT ALWAYS ASK.
FABRIC CARE APART FROM LIBERTY PRINTS, FABRICS ARE DRAPERY/UPHOLSTERY WEIGHT. I RECOMMEND DRY CLEANING ONLY UNLESS OTHERWISE STATED.
FABRICS FOR UPHOLSTERY PROJECTS WITHIN THE UK SHOULD BE EITHER FR TREATED OR USED WITH A FIRE RETARDENT INTERLINER UNDER UK LAW...UNLESS STATED, LISTED FABRICS ARE NOT FR TREATED
ADDRESS CHANGES SHOULD BE REQUESTED THROUGH CONTACT MEMBER AND CONFIRMED,RING ME IF ANY DOUBT THAT I MAY NOT HAVE RECEIVED CHANGE OF ADDRESS REQUEST OR CHANGE THEM ON EBAY DETAILS.
IF YOU ARE A REGULAR CUSTOMER RECEIVING UPS COURIER DELIVERY FROM US IN THE PAST AND HAVE MOVED, PLEASE INFORM ME AS YOUR FORMER ADDRESS WILL BE LOGGED INTO THE SYSTEM AND WILL NEED TO BE CHANGED
VAT..I ABSORB VAT AT 17.5% WITHIN EU TAX COUNTRIES ONLY....EVERYONE PAYS THE SAME END PRICE, NOTHING ADDED- NOTHING TAKEN AWAY...NON EU PLEASE DO NOT BID IF YOU HAVE ISSUES WITH VAT TERMS..VAT INVOICES ARE ONLY ISSUED ON REQUEST.
QUESTIONS TO SELLER..I MAKE EVERY EFFORT TO ANSWER ENQUIRIES BUT SOMETIMES THE HUGE AMOUNT OF EMAILS BOTH THROUGH CONTACT MEMBER AND DIRECT TO MY EMAIL ADDRESS MAKE IT DIFFICULT TO KEEP UP WITH..IF I HAVE NOT ANSWERED WITHIN 24-36 HOURS, ASSUME I HAVE MISSED IT&TRY AGAIN. MAILS THROUGH EMAIL ARE MORE LIKELY TO BE MISSED THAN THROUGH EBAY.
SECOND CHANCE OFFERS...NOT MADE FOR LIBERTY FABRIC OCCASIONALLY FOR OTHER FABRIC,ALWAYS EMAIL ME TO CONFIRM THAT THE OFFER IS GENUINE.
MATCHING FABRIC COLOUR CODES CAN SOMETIMES BE PROVIDED BUT IF YOU ARE LOOKING FOR A SPECIFIC COLOURWAY FROM A PATTERN BOOK OR TRYING TO MATCH FABRIC ALREADY PURCHASED, PLEASE PURCHASE FROM A RETAIL SHOP WHICH WILL ENABLE YOU TO SEE EXACTLY WHAT YOU ARE BUYING..WHEN BUYING WALLPAPER YOU WOULD ALWAYS BUY ROLLS WITH THE SAME BATCH NUMBER, FABRIC, EVEN WHEN THE SAME COLOURWAY, CAN SOMETIMES VARY SLIGHTLY IN SHADE IF NOT FROM THE SAME PRINT RUN. REMEMBER THAT SOME SECONDS LISTED COULD BE AN OFFSHADE FAULT.
SECOND QUALITY..I DO NOT LIST SHODDY SECONDS, IN MOST CASES, THE FLAW IS NOT NOTICEABLE EITHER A SLIGHT MISFIT, OFFSHADE ETC, ANYTHING ELSE WILL BE STATED...FABRIC IS INSPECTED BY THE PRINTERS AND A FAULT LISTED AS NOT NOTICEABLE IS EITHER A SHORT ROLL OR FAULT SO SLIGHT IT WOULD HAVE PASSED AS FIRST AND WILL NOT STAND OUT WHEN MADE UP... ANY FABRIC WILL HAVE SOME FLAW IF INSPECTED CLOSELY ENOUGH,PLEASE REMEMBER YOU ARE BUYING FABRIC LISTED AS SECONDS AND AT A FRACTION OF RETAIL PRICE AFTER ALL.
RETURNS RETURNS BY ARRANGEMENT USING RECORDED DELIVERY WITHIN 14 DAYS AT YOUR OWN COST, I CAN ONLY REFUND THE PURCHASE PRICE FOR THE FABRIC LESS A NOMINAL RE LISTING FEE...POSTAGE PRICE WILL ONLY EVER BE REFUNDED IF A MISTAKE WAS MADE ON MY PART.COLOURS ARE AS ACCURATE AS TECHNOLOGY WILL ALLOW AND INDIVIDUAL MONITORS VARY,COLOUR NOT AS EXPECTED DOES NOT CONSTITUTE A MISTAKE ON MY PART AND SO IF IN DOUBT ASK FOR SAMPLE.
FABRIC REQUESTS BIN'S AND ENDING AUCTIONS EARLY I LIST EVERYTHING I HAVE STRAIGHT AWAY, IF NOT LISTED I DON'T HAVE IT. I LIST ALL FABRICS AS THEY COME TO ME IN LARGER ROLLS FOR EASE OF DISPATCH, IF NOT SOLD, I WILL THEN CONSIDER SPLITTING TO OFFER IN SMALLER AMOUNTS, BUY IT NOW OFFERS WILL NOT BE FORTHCOMING FOR SOME NAMED FABRICS SUCH AS SANDERSON/MORRIS ETC UNLESS COPIOUS AMOUNTS OF A PARTICULAR DESIGN AND A NEED TO CLEAR SPACE, REGULAR BUYERS ARE AWARE I LIST FOR 7-10 DAYS AND IT WOULD BE UNFAIR FOR THEM TO MISS A DESIGN THEY MAY HAVE BEEN WAITING FOR BECAUSE I OFFERED AT BUY IT NOW, THE AUCTION PROCESS GIVES EVERY CUSTOMER THE SAME OPPORTUNITY TO PURCHASE.
I CAN'T END AUCTIONS EARLY, THEY WILL HAVE TO RUN THEIR COURSE IF THEY HAVE WATCHERS OR I HAVE ANSWERED ENQUIRIES.
NO BUY IT NOW'S FOR LIBERTY PRINTS..THEY WILL ALWAYS BE OFFERED AT AUCTION.
FEEDBACK.. DUE TO TIME CONSTRAINTS I HAVE HAD TO AUTOMATE FEEDBACK.IT WILL NOW BE LEFT AFTER FEEDBACK IS LEFT FOR ME.PLEASE DON'T LEAVE ADVERSE FEEDBACK PRIOR TO CONTACTING ME IF ANY PROBLEMS,THEY ARE RARE AND AS A PERCENTAGE TO SALES WOULD NOT EVEN REGISTER,I WILL ENDEAVOR TO SORT THINGS OUT IN A PROMPT AND AMICABLE MANNER
PLEASE MAIL WITH ANY FURTHER ENQUIRIES BEFORE BIDDING
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