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| Q:Who are we? |
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| A:Karcher Shop is the official ebay agent for the exclusive sales of refurbished and end of line new machines for Karcher UK in the United Kingdom and Channel Islands. |
| Q:What is a Refurbished Machine |
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| A:Refurbished products are all genuine Karcher Products. They offer excellent value for money and come complete with a Karcher manufacturer's warranty.
All of these products have been returned to Karcher, tested by our certified engineers and repackaged. |
| Q:Do I have to pay for returns |
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| A:This depends on the situation, our terms state that you have to, but this is at the discretion of customer services. |
| Q:How do I return an item I have purchased |
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| A:Please give us a call and we will make the arrangements for you. Under the distance selling regulations you have up to seven working days to cancel your order, Karcher Outlet will allow up to 14 days to return an item for refund as long as it is in an unused and saleable condition. All goods are must be returned in the original packaging. |
| Q:What happens if the product is faulty |
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| A:If the machine is faulty within the first 28 days we will exchange it for the same or an improved model at our discretion. We will also offer a full refund if you do not want to keep the machine. After 28 days the machine will be repaired and returned as per the standard terms of warranty. Please click on the warranty tab for full details. |
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