Most of us at some time have put up with our purchased garments being bundled into bags like old rags, or shop assistants talking to each other while we're being 'served', or simply left feeling that something more could have been done to make our shopping experience more pleasant.
At a time when some of us are asking ourselves whatever happened to customer services and after-sales service we want to make it our priority to provide a pleasant, polite and personal service from the point of sale to delivery of your garments.
We acknowledge receipt of orders and payments, and we confirm despatch with tracking information where appropriate.
After-sales enquiries are always responded to and any issues or queries are dealt with as a matter of priority.
We believe that this is what customer services is all about; making sure that every single sale is personally dealt with to the customer's full satisfaction. That means personal attention at every step of the buying process.
We know what we need and expect when we ourselves are customers; we want to ensure that we provide for those needs and expectations for you. We hope our policies and reputation demonstrates our dedication to providing our customers the best service we can offer.
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