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| |  | | 1.I am bidding on several items, can I wait for the items end to send payment?
Yes, it's better to send one payment to get combined shipping fee discount. We can wait 7 days from the first auction won. Please use eBay checkout and pay by PayPal. If you don't know the total, please request total invoice when you finish bidding.
2.Which country do you ship and when can I expect my order to arrive?
We ship worldwide at the same shipping rate by airmail. But it is exception with Italy, for Italian customs are very strict and it takes long time there. Orders will be processed within 3 business days after payment received. It will take about 10-14 business days to most countries. To some rural areas, it may take longer time.
3. What payments do you accept?
We accept PayPal Only.
4. Could you use faster mail service？
Yes, we offer EMS (4-6 business days, about $25 extra, DHL or FedEx 3-5 business days, about $35 extra depends on shipping area) upon request.
5. How do I return or exchange products?
If for any reason you are not satisfied with your purchase, you may return any item(s) within 30 days of receiving your order for refund. Please note that the merchandise must be undamaged and in “new and unused condition” to be acceptable for return. If you receive damaged or incorrect merchandise, please contact our Customer Support within no later than 48 hours after receiving the order.
6. I still have not received the item.
Please contact our customer support, we will check the mail status.
7. My question did not listed above.
If you still have any questions, feel free to contact us. Our email is XXXX@XXX.com |
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