We offer a 100%, no-questions returns policy for all orders, within 14 days of the purchase date. You may return the product to us for a refund, exchange or credit as you prefer.
If the return is due to the customer changing their mind, the packaging must be intact and unbroken, and the product show no signs of use or damage. If the return is due to a fault or incorrect description, it is acceptable for the packaging to be opened and the product to display signs of light use, as long as there is no substantial damage caused by misuse or accident.
Faulty products should normally be returned to us within the first 30 days, or after that period and within the first year to the manufacturer under guarantee (we will provide full information as necessary).
Contact us via eBay's messaging system, or e-mail us at firstname.lastname@example.org; or telephone us on 020 7424 1960, 9am to 6pm Monday - Saturday to discuss your issue, and our knowledgeable and friendly staff will ensure that your problem is resolved quickly and to your full satisfaction.
Juno Records DJ & Studio
9 Greenland Street
London NW1 0ND
t: 020 7424 1960