99% of orders received by 5pm are despatched on the same day Monday - Friday. (Orders received on Friday evening, Saturday & Sunday are normally despatched on the following Monday.) We send low-weight items via Royal Mail, who usually deliver UK orders within 1-2 days, EU & American orders within 5-8 days, and rest of the world orders in 8-21 days. Heavier items are delivered by Parcel Force in the UK, and Parcel Force or DHL in the rest of the world depending on territory, with similar delivery times.
Please be aware that items below 2kg are sent by a safe but untracked service, so no tracking number will be available. Items over 2kg will be sent by a tracked service, and you will be advised of the tracking number as soon as your order is despatched. If you would prefer your low-weight item to be sent by a tracked service, we can arrange this for you - just contact us via eBay's messaging system, or e-mail us at email@example.com; or telephone us on 020 7424 1960, 9am to 6pm Monday - Saturday.
It is very rare that orders are lost in transit - however, all items sent are fully insured and we have a no-quibble guarantee of a replacement or refund if an order should not arrive. However, please bear in mind regional variations in delivery times as described above, and seasonal variations due to public holidays.
Juno Records DJ & Studio
9 Greenland Street
London NW1 0ND
t: 020 7424 1960