Was There a Problem With Your Order? Please Don’t Worry, I Will Fix It!

If you received an item that is not as described, please accept my sincere apology! Be assured that I will remedy the error as quickly as possible. Please email me using eBay's messaging system and let me know there is a problem. Once notified of my error, I will offer prepaid return shipping label for any incorrect items and your choice of a full refund or exchange. I ask that you please return the product using the prepaid label and original package in its original condition, including the box, packaging, and all the accessories. Refunds and/or exchanges will be given once I receive the returned item in new, unused condition.

If your item was damaged in shipping please don't worry, your package was insured. Contact me using using eBay's messaging system to let me know. With your help, I will fill out and file an insurance claim and will send you a replacement or refund your account.

Returns

• I stand behind every product I sell. If you're not pleased with your purchase, I am happy to make an exchange or refund the product price less S&H within 30 days of your purchase after receiving your returned item in new, unused condition.
• For all exchanges or refunds, I need the original receipt (or a copy) and the product must be in its original condition, including the box, packaging, and all the accessories.
• Please allow up to 5 business days for returns to be processed.
• Shipping and handling charges are not refundable. 

JournalingArts Store Hours and Information

I am in the office from 9:00 am through 5:00 pm EST weekdays and can be reached by email anytime during these hours. I normally respond quickly to emails, but it may take up to one business day in some cases. For emails sent when my office is closed, I will respond the next business day.

Mailing Address

JournalingArts
PO Box 54512
Lexington, KY 40555-4512