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Normally 7 - 10 working days from order confirmation.
Monday to Friday during normal working hours 8am - 6pm (weekends by arrangement)
Installation is extra, please call 01945 880257 for a low cost quotation
Please notify us of any delivery obstructions and ensure that the delivery area is clear.
All deliveries must be signed for on delivery.
Specific Delivery Date Orders
It is often possible to deliver on a specific date. Jordan Fitness will always try to ensure this happens, though we cannot guarantee it. Jordan Fitness cannot entertain any claim for compensation arising from late delivery due to a third party carrier.
Order Cancellation/Refused Deliveries
You may cancel your order for a full refund prior to your order being shipped or ordered from the manufacturer, though if any costs have been incurred they will be deducted from monies received. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by Jordan Fitness. Any unpaid freight charges will be deducted from your refund. If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal. If it is found that any of the larger products upon delivery 'will not fit' through any doors/stairwells and the product is subsequently returned/refused, you are responsible for all outward and return carriage costs and a 15% re-stocking fee is applicable.
Restricted Access
Although our carriers are equipped with detailed road maps of every area of the UK mainland, is there any further information that would make your home easier to locate?
Due to the overall size of some delivery vehicles, Jordan Fitness or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle. This includes, though not limited to, steps (including those required to climb to gain access to the property entrance), trees, shrubs, steeply inclined driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Jordan Fitness will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or Jordan Fitness were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges and a 15% re-stocking fee will be applied. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of installation easily. If you need to confirm the total ‘boxed’ dimensions of a product please call Jordan Fitness prior to placing your order.
Delivery Terms
Please note: Due to Health and Safety regulations upstairs deliveries are at the carriers discretion and are not guaranteed. This includes, but not limited to, steps that are immediately outside the premises, which are required to climb in order to gain access to the property.
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