Delivery

How will I know when my order has been dispatched?

You will be sent email confirmation once your order has been despatched form our warehouse. Royal Mail tracking information for your order is available upon request.

How long will it take for my order to arrive?

Once you have received confirmation that your order has been dispatched you can expect this to arrive with 2- 3 days.

For deliveries outside of the UK please allow 5 -7 days for delivery.

Please note we must allow 15 working days before we can class your item as lost.

Do you offer a next day delivery?

If your order is received before 4:45pm on Monday, Tuesday, Thursday, Friday & 12:00pm on Wednesday we can arrange for this to be sent on a next day service, subject to stock availability. Delivery charges for this service are available when using the eBay checkout. Please note this service is only available within the UK.

What do I do if I have not received my order?

Should your order not arrive within the estimated time and you have received conformation that it was dispatched please check the following:

1) With any neighbors.
2) With any other resident at your property that might have the parcel but hasn't told you yet.
3) In any possible, safe places, that a driver might have left the parcel in.
4) That you have enquired at your local Royal Mail delivery office.
5) Re-confirm your delivery address so we can verify this is where it was sent.

For International orders please refer to your local postal company for there standard procedure in case this differs to the UK.

What happens if I am not at home to accept my delivery?

The majority of our items are too big to fit through a standard letterbox. If you are not at home when delivery is attempted you should receive a Royal Mail ’Something for you’ card saying you missed an item being delivered. Please follow the instruction on the card to retrieve you parcel.

For International orders please refer to your local postal company for there standard procedure in case this differs to the UK.

Which countries do you deliver to?

We deliver worldwide.

Do you deliver on Bank Holidays?

Bank Holidays are not classed as working day so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.

When you ship overseas do you combine postage charges /send items together?

We will post your items together as long as the total weight of the parcel is less than 2kg. Postage for items shipped overseas is charged per item. This is to ensure a more efficient and faster delivery of your goods.

For International orders please allow 5 to 7 days for delivery.

All our orders are dispatched using Royal Mail.