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Support & FAQ's

My item has not arrived yet?

Your item will be sent out within 24 hours of placing your order and you should receive it within 3 working days of dispatch but can take up to 10 working days. If you still haven’t received your item please contact our customer service team via the Contact Us tab.

My item has not arrived next day and yet I paid for special delivery which is guaranteed next day?

Please make sure you have placed your order before 2.00PM that day to receive it the next day. Royal Mail can deliver up to 1:30PM and DPD might deliver your item. You should receive a text when your delivery will be made.

I received my item today however it is damaged?

Sometimes when we send items they can become damaged. We apologise for this and we will provide you with a free post address label and send out a replacement item. You may also be asked to complete a Royal Mail form to state the item was damaged on delivery.

Can I cancel my order?

Yes. If your order has not been dispatched we can cancel it and refund you. However it is likely that your order has been processed and will already be in the postal system. In this case you will need to return the item back to us so we can process a refund.

Can I collect my item?

Unfortunately this is not possible because we are not geared up for over the counter retail sales, so please order online.

Can I exchange my item?

Yes, if you are not happy with the item we have sent you then we can exchange it for something else in our online shop. You might have to occur postage costs on this.

Do you offer a discount if I order more than one item?

It depends how many items you order. If you order anything under 10 items then sorry we would not be able to give you a discount because we already sell our items at the lowest price possible for such quantities. However if you order 10 or more of the same item please contact us and ask as we should be able to offer you some level of discount.

Do you deliver outside the UK?

Yes. We deliver worldwide to most countries, please see the postage rates in the listing to see which countries we deliver to.

Can I place my order over the phone?

Unfortunately this is not possible because we are not geared up for over the phone sales, so please order online.