Delivery
At Jazooli we understand that when you order a product you want it to arrive as soon as possible and with the minimum of fuss so when an order is received by us we promise to dispatch it within 24 hours (Monday to Friday). Orders received on a Saturday or Sunday will be dispatched on the following Monday.
We dispatch all items via Royal Mail’s postal service or DPD courier for next day deliveries depending on location. The estimated Royal Mail delivery time is 1-3 working days. Whilst Royal Mail state that most items will be delivered within these time frames it can occasionally take up to 15 days. Unfortunately once Royal Mail collect items from us we lose any influence and control over their delivery. We ask all customers to be patient when waiting for their products to arrive. If for some reason you have not received your product within a reasonable length of time then please don't hesitate to contact us at sales@jazooli.com so we can look into it for you. If you require a purchased item to arrive quickly we recommend you choose a guaranteed next day delivery service.
When placing your order please make sure that your full correct address is provided at the checkout as we cannot be held liable for any failed deliveries due to an incorrect address been provided.
International Shipping - All international shipments will be sent via Royal Mail 'International Signed For or Airsure’. This method carries a tracking number and requires a signature upon delivery. Please ensure someone is available to accept delivery. If you would like the tracking number then please don't hesitate to contact us via email at sales@jazooli.com.
Returns
At Jazooli customer satisfaction is paramount. That is why any item received, deemed to be faulty, incorrect (if it is our error) or damaged, will be replaced or refunded as soon as the original item is returned to us. Please contact us before you decide to return an item as some problems can be resolved without the need to return the item. We will require you to contact us to the email address below and request a free-post label. Please note we will not reimburse any postage costs you incur yourself. Please contact sales@jazooli.com to inform us that you wish to return the goods and we will send you a returns form which will need to be filled out and included with the item.
Damaged Goods
Sometimes beyond our control items can be delivered damaged, you can return these items to us and a replacement will be sent on the day we receive the original item back, we require notice within 3 days of you receiving the item if it is damaged. We will require you to contact us to the email address below and request a free-post label. Please note we will not reimburse any postage costs you incur yourself. Please contact sales@jazooli.com to inform us that you wish to return the goods and we will send you a returns form which will need to be filled out and included with the item.
Unwanted Goods
On the chance you order the wrong item or you no longer require the item, we will happily exchange the product for the correct item, charging or refunding the difference where appropriate or issuing a refund. Please inform us within 7 days of receipt should you wish to do this. Please note it is the buyers responsibility to return the item to us, we cannot refund return postage costs or the initial postage costs that was incurred by Jazooli. In some cases a restocking fee may apply, please contact sales@jazooli.com if you wish to return an item.
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