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| Q:What is your returns policy and how do I return an item? |
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| A:If you would like to return your purchase we will be happy to issue a refund or exchange for a different size/colour, providing the item is returned in its original condition, unworn, with all packaging and labels intact. We will only be able to accept returns that are sent back to us within 30 days following the date of delivery. |
| Q:What is the condition of the item? |
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| A:All our items are sold Brand New With Tags. |
| Q:Are your goods 100% authentic? |
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| A:All of our products are 100% authentic. We have been trading on eBay for a long time and have built up a high positive feedback score selling authentic quality products at fantastic prices. |
| Q:How do i pay for my item? |
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| A:As soon as you’ve won your item, we will send you a confirmation email that will explain how to complete the checkout for your order. |
| Q:How long will my item take to arrive? |
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| A:If your order is placed before 2pm Mon-Fri, it will be despatched the same day. Orders going to the UK by Royal Mail 1st Class will take 1-2 Working Days, Royal Mail 2nd Class will take 3-5 Working Days and DPD Couriers will be Next Working Day. Royal Mail Standard International will take 5-10 Working Days, Sing For 3-5 Working Days. |
| Q:What countries do you post to? |
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| A:We post worldwide, please look at the Postage and Payments description box for the relevant postage rate for your country. |
| Q:JTmacs Privacy Policy |
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| A:The privacy of all our customers is extremely important to us. Therefore no personal information is sold, traded or given to any other company or party outside of JTmacs. We do not store any financial details received over the phone, email or fax, in an encrypted file or other support. |
| Q:Where do you post from? |
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| A:We post from our secure warehouse in Cheshire. |
| Q:What courier service do you use? |
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| A:We ship using the majority of our domestic parcels via Royal Mail and DPD Next Day, all international parcels are shipped via Royal Mail. |
| Q:Where is my item? |
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| A:Royal Mail 1st Class will take 1-2 Working Days, Royal Mail 2nd Class will take 3-5 Working Days and DPD Couriers will be Next Working Day. Orders going Internationally by Royal Mail Airmail will take 5-10 Working Days, Royal Mail International Signed For will take 3-5 Working Days. Please note that these delivery times are approximations. |
| Q:Do you offer international postage? |
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| A:Yes, please look at the Postage and Payments tab on the item description for the postage rate to your country. |
| Q:How much does it cost to post to my country? |
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| A:Please look at the Postage and Payments tab for the postage rate to your country. |
| Q:Do you offer combined postage? |
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| A:Yes, we offer combined postage on all multiple purchases. Please refer to the Postage and Payments description box for the applicable combined postage rate. |
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