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- If you wish to return any item to us you must make contact with us, before returning any item, through the Resolution Center in your My eBay pages. Once contact has been made we will evaluate your return request and reply. If accepted we will issue you with a URN (Unique Returns Number). We will confirm exactly how much we will refund you apon receipt of your returns.
- Items returned without a URN will not be accepted.
- When you return an item purchased from either eBay or our eBay store, please ensure you enclose; your eBay id, the item number and your URN. This will ensure a quick response to your returned goods.
- In all cases request for refund must be made within 7 days of receipt or 14 days after posting. Items must then be returned within 7 days.
- All requests to return goods despatched over 21 days ago will not be accepted.
- Buyers are to return items in a re-saleable condition. This will be at buyers cost. Upon receipt of returned goods the refund will be processed as agreed prior to the return.
- We will deduct from the refund amount the cost of postage and packaging for sending the item to you. The actual amount we will refund you will be confirmed when we issue you with a URN.
Upon receipt of goods returned to sender we will refund you the amount paid less the postage and packaing costs for sending the item to you, we will assume the matter closed.
In the unlikely event that any goods or package arrive damaged, you must note this on the delivery note you sign and inform us of this within 48 hours of the delivery date. Items will need to be returned to us within 7 days.
After receipt and following inspection, providing the damage has not been caused by neglect or mis-use, and provided the goods have not been fitted or used we will replace damaged goods free of charge and refund your return postage.
If the goods returned as damaged are found to be in good condition and good working order, they will be refunded in accordance with our standard returns policy and assume the matter closed.
We will not issue refunds on goods which are damaged by user neglect or mis-use, or if the returned items have been fitted.
In the unlikely event that any goods arrive to you faulty, you must inform us of this within 48 hours of the delivery date. Items will need to be returned to us within 7 days.
We guarantee goods for 30 days from delivery. After this time has passed you will be required to contact the manufacturer directly.
After receipt and following inspection, providing the damage has not been caused by neglect or mis-use, and provided the goods have not been fitted or used we will replace faulty goods free of charge and refund your return postage.
Should the damage have been caused by neglect or mis-use, or have been fitted or used, or not retuned in their original condition we reserve the right to refuse the refund. If we test the item and find it to be in full working order, we will refund you in accordance with our standard returns policy and assume the matter closed.
© Last Updated 06.03.2011
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