We fully respect the privacy of our customers. When you choose to provide us with information about yourself we will act in a wholly responsible and professional manner.
We will not trade, sell or rent your personal information which remains strictly confidential at all times. All credit and debit card information supplied to us is destroyed 7 days after purchase.
All goods are securely shipped by our logistics partners, Royal Mail Special Delivery (UK) and International signed for Priority Air Mail (Overseas). These services are free of charge to our customers. Fed Ex or similar courier can be arranged if required and are charged at cost only.
Your rights & Guarantee
From the day you receive your goods we offer a no quibble full 7 day money back guarantee. This is in addition to your statutory consumer rights. All of our goods are guaranteed for a period between three months to lifetime. Please check your individual item for warranty period or call for more details.
Legal notice only added at the suggestion of our legal department
Condition reports may not specify mechanical replacements or imperfections to the movement, case, dial, pendulum, glass etc.
Watches in water-resistant cases may have been opened to examine movements but no warranties are made that the watches are currently water-resistant.
Please note that we do not guarantee the authenticity of any individual component parts, such as wheels, hands, crowns, cogs, crystals, screws and leather bands, since subsequent repairs and restoration work may have resulted in the replacement of original parts.
Since we are not professional conservators or restorers ourselves, we urge you to consult with a restorer or conservator of your choice who will be better able to provide a detailed, professional report should you feel the need.
Prospective buyers should inspect each item to satisfy themselves as to condition and must understand that any statement made by us is merely a subjective, qualified opinion.
Of course, we have great experience within the industry and we do our utmost to ensure that everything we sell is completely and correctly as described.
We are always happy to rectify any issues or mistakes that being only human, can be made.