We want our customers to be completely satisfied with our products. If you are unhappy with the product you purchased or the product is not what you want, please contact us immediately as we offer a 14 day money back guarantee. The item(s) must be unused, in the original packaging, and returned to Ishka Sports Co. Ltd, Unit SM2, Wicklow Enterprise Centre, The Murrough, Wicklow Town, Co. Wicklow, Ireland. It is the buyer’s responsibility to pay to return the item(s) to us. We will refund the product price excluding postage and packaging incurred by us when we first dispatched the item(s).

Product Guarantee

If on receipt, you find the goods are faulty, please contact us by phone 00353-1-4434518 or by email ishka@ishkasports.com immediately (within 2 days). Please also email us proof, where possible, of the fault (photos or video). We will then check if the goods are genuinely faulty or have been damaged during delivery. If you think the goods may have been damaged during delivery, please email us proof of the damaged packaging. 

In the case of genuinely faulty items, we will instruct the buyer how to get the goods repaired, and will pay for any reasonable costs incurred. If the buyer tries to fix the item without following our instructions, we are unable to guarantee the item in question. If the goods cannot be fixed, we will send a replacement or refund. The final decision will be made by Ishka Sports Co. Ltd.

We must be advised by email of any faulty goods upon the customers’ receipt of the item. It is the customers’ responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage cost. If you have any queries, please contact us at ishka@ishkasports.com

If the goods are broken or damaged during use, please contact us immediately (within 2 days of damage). We will assess the situation and respond within 2 working days. If the good are broken due to a genuine fault, we will help the buyer to fix the goods. It the goods cannot be fixed, we will send a replacement or make a refund. This final decision will be made by Ishka Sports Co. Ltd.

Receipt

We will provide a receipt on delivery of the products. Please keep this receipt as proof of purchase. Failure to produce the receipt may mean we are unable to refund or replace the product or product part.

All of our camping equipment and swimming equipment is guaranteed for 3 months from the data of purchase. This guarantee excludes general wear and tear and incorrect use.

All our massage tables are guaranteed for 1 year from the date of purchase. This guarantee excludes general wear and tear and incorrect use. It is the customers’ responsibility to keep your receipt as proof of purchase. Failure to produce a receipt may mean we are unable to repair, replace, or refund the item.

For more details about our Return Policy, please go to About the Seller (About Us) in the Shop Pages category or click on the “me” button.