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Terms & Conditions of Sale

Document updated: 04/09/11
Carriage & Packing

Standard Carriage & Packing charges are listed for each item. We will usually combine carriage charges, however this is not always possible.

We use 2 couriers, where you live will depend on which courier we use. The charges below are STANDARD charges that we base your delivery on and are for guidance only. We reserve the right to alter this accordingly for special requirements, or if the couriers add fuel surcharges. We will use the courier that represents the best value to your supplied delivery address. Certain couriers will not deliver to certain addresses without there being a surcharge.

Mainland England & Wales: £2.50

Scottish Postcodes AB, DD, DG, EH, FK, G, KA (except KA27-28), KY, ML, PA1-19, PH1-18, TD: £6.59

Scottish Postcodes IV1-40, IV52-54, IV63, KW1-14, PA20-40, PH19-40, PH50: £24.75

Offshore Addresses HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, Guernsey, Isle of Man, Isle of Wight, Jersey, Northern Ireland: £24.75

Belgium, France, Germany, Holland (Netherlands), Republic of Ireland: £27.75

Italy, Spain: £46.65

If your address is not covered above, then please contact us for delivery charges prior to purchase. Please be assured we will get you the best price possible. We will combine delivery on multiple purchases for you.

Payment

Payment should be made WITHIN 5 working days of winning the auction/making the purchase.

We accept PayPal as the primary method of payment as this is quick, safe and secure. Please note: If you pay be PayPal eCheque we cannot despatch your order until funds clear into our account as per PayPal Terms & Conditions. These are normally sent instead of instant payments if you have not registered a credit/debit card to your PayPal account, or if the one you have registered has now expired.

If you cannot pay by PayPal then we do accept credit/debit card payments over the phone. If you wish to do this, call our customer care number on 0844 412 2242. We can also accept personal cheques and postal orders through the post, made payable to Ironmongery Online and sent to: 1 Church Street, Stourbridge, West Midlands, DY8 1LT.

Please allow 7 working days for cheques to clear. We do not accept cash in the post.

Returns

In line with the rules of eBay, all bids are final. This means you cannot cancel your bid once it is placed. This does not affect your rights as a consumer. All of our products are from trusted suppliers who are ISO Registered to British Standards. In the unlikely event of a faulty product, please notify us within 7 days of receipt. We will give you the return address and we will issue a replacement of the faulty item once it has been inspected. Returns must be received within 30 days of receipt. Should we issue a returns label for a faulty item, we will attempt pick up on a day that is convenient for you, however if we attempt pick up and you are unavailable it will then be up to you to return the items for a refund.

If your parcel is damaged upon receipt, please refuse delivery. Ironmongery Online cannot be held responsible for damages during shipping and a replacement cannot be issued due to shipping damage if this is not adhered to.

Feedback

Please support the eBay community by leaving relevant feedback for all purchases. We will always leave feedback for our customers. We have a high level of customer service and pride ourselves on this. If you have an issue, please contact us before leaving feedback so that we can resolve this and make your experience a positive one.

Other Information

If you require more information than is provided here, please do not hesitate to contact us via email. We will respond as quickly as possible. Our email address is ebay@ironmongeryonline.co.uk. We are also available on the phone, 0844 412 2242. We are available Monday to Friday 8am to 5pm (except Bank Holidays & Christmas).

Pictures shown are for illustrative purposes only. Please see the item description for colour/finish and size of the item you are purchasing. Usual restrictions apply.