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Frequently Asked Questions
 Q: What is your return policy?
  A: You have 14 days from receipt to contact us and advise you would like to return your item. All returns must be received within 21 days of receipt of your item. Please see our terms and conditions for a full explaination.
 Q: Do you combine shipping?
  A: Yes. Combined shipping is normally automatically activated. For larger orders you can contact us directly for a quotation.
 Q: When can I expect my order to arrive?
  A: All orders received with cleared payment before 2pm are despatched the same working day. Orders received after 2pm are despatched next working day. You will normally see your item within 24-48 hours from despatch.
 Q: How much is the Shipping and Handling Charge?
  A: Most items have free shipping included. For those that do have a charge, please see your item description.
 Q: Do you ship internationally?
  A: Yes. You can contact us for details on international shipping if it is not included in your listing.
 Q: I want to return an item, what do I do?
  A: Contact us first so that we know to expect the return. You have 14 days to advise us that you wish to return an unwanted item, and then 7 days to get it back to us. All returns for unwanted items should be in their original packaging and unused. They should be returned to: Ironmongery Online 76 High Street Stourbridge West Midlands DY8 1DX