ImproEurope will accept returns of product for the following reasons:
1. Product is defective or damaged.
2. Non-defective goods returned within 15 days.
3. Defective goods because of ImproEurope shipping errors returned within 90 days.
Return requests will be reviewed, approved or denied and communication to that effect sent to you by email within ten business day of receipt of your return request. If your return is approved you will be sent a Return Merchandise Authorization (RMA) via email. The email will contain an RMA Number.
Please make a copy of your original invoice and print the RMA Number on it and place it in the shipping container with the returned merchandise. Merchandise must be returned in its original packaging. With the exception of ImproEurope shipping errors you are responsible for shipping costs to return the item to our warehouse. Please contact us for details.
Your request for a return must be received within 30 days of your receipt of the product. In case of repeated purchases of similar goods not before receipt of the first product.
Once your return has been received by the warehouse you will be given a credit for the amount of the purchase within 10 business days after receipt of return.
- If you have any questions feel free to contact us at email@example.com and we will answer your inquiry within one business day.
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