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Customer Service : +(44) 01792 482 494

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FAQ

FAQ

Are the products real?

100%. We only sell products that we use ourselves, and we wouldn't use fakes or cheap knock-offs. We use our salon experience to make sure you get genuine products at amazing prices.

When will I get my order?

We want you to get your order ASAP so we process all orders as soon as the payment can be confirmed. Any order that is finalised before 12PM will be sent out the same day! We offer three different shipping services so you always have a choice: Economy for when you're not in a rush, Standard for when time isn't quite on your side and Next Day for when its a matter of fashion life or death!

Do you have your own website?

ImFabulous does have a website, but it's still in the works. We don't rush things. We take our time to get things right, and when ImFabulous.com is up and running, you'll be able to find even more great products at amazing prices.

What do I do if my order is wrong?

If your order is wrong, get in touch. If we messed up, we'll get the order sorted ASAP!

Can I return something I've opened?

We know it's not cool, but we can't accept returns on items that have been opened or used.

Do I have to pay for the return shipping?

If you change your mind about something you've bought or if you just don't fancy the product, you can send it back for either a refund or an exchange. We hate to do it, but we can't refund the postage. It's definitely a good idea to send any products back through a tracked postage service. We aren't liable for any lost items that you send back to us, but we do want to make sure you're covered.

What types of payment do you accept?

Currently, we only accept Pay-Pal payments for purchases made through our Ebay shop.

Do I need to sign for delivery?

For Standard and Expedited Deliveries you will need to be available to sign for your delivery, so make sure you're at home for the delivery man!

Products and Warranty

All of our products are brand new, unopened and the genuine article. We stand by what we sell, and we don't just sell the best beauty products. We use them ourselves. Any item that's listed with ImFabulous has been tried and tested by our team of beauty experts. If we don't like it, we don't sell it.