IPEX24

Terms & Conditions

[n.e.ting/IPEX24 ..http://stores.ebay.co.uk/IPEX24]

Terms and Conditions for Use and Sales

1. Our eBay Auctions and Store
1.1 The terms: "we" "us" "I" "me" represent n.e.ting/IPEX24/A Huntsman. The terms "buyer" "purchaser" "customer" "you" "your" represent the person considering or placing any order/contract with us. The terms "they" "them" represent any third party whom we or you may need to deal with in respect of fulfilling payments, refunds, deliveries or returns under these Terms & Conditions.

1.2 Respectively n.e.ting is our user ID & IPEX24 is a proxy trading name of A Huntsman and used on the hosting website by us, for you to identify who you are trading with. These identifications are not needed when making any contact via normal postal methods, either for notice of return, returns themselves or any other contact. Full contact details are shown at the end of these Terms & Conditions

1.3 Your use of any service we provide or business conducted with us via our listings and shops via this hosting (website) constitutes acceptance of these Terms & Conditions & any Terms & Conditions or rules imposed or enforced by your acceptance to your agreement with the hosting website.

1.4 We reserve the right to cancel bids and/or block any buyer at any time without notice or reason.

1.5 Where "reason" or "good reason" is implied or expressed within these Terms & Conditions and or applied to auctions or purchases, it is the sole judgment of ourselves.

1.6 With reference to working days ...this includes all days other than Saturdays, Sundays and Public Holidays

1.7 You must keep your contact details up to date, including delivery addresses and email addresses as we use both to fulfill your order.

1.7(a) Your email address is the first point of contact we make for the confirmation of your order. This must be current and able to accept communications from us via eBay messaging & the email address provided below. Furthermore this must match your PAYPAL account if you are using this method for payment.

1.8 Delivery address must be up to date including postcode in the correct alphanumeric order. Many are not, many are either missing incomplete or otherwise using numbers instead of letters ....for example the number 0 (zero) instead of the letter O (pronounced ..oh) or the number 1 (one) instead of the letter l (pronounced ..el) this causes delays. 

1.8(a) In rectifying the above [1.8] we have in the past, had to search alternative data bases to try and trace the correct information. We will no longer do this as this can lead to misdirected shipping.

1.9 Any failed or returned communications to your provided email may result in immediate cancellation of your order. [See note 3.2, 3.3]

2. Product Pricing, Payments and Title
2.1 We make every effort to ensure that the pricing [including postage, packing & handling charges] displayed in our listings are correct. 

2.2 Individual listings will have their respective price, postage, packing & handling charges associated to them, this is not to be deemed as a final combinable or un-combinable price with any or all other listings or purchases made.

2.3 Each listing is to be taken as an individual win or purchase which may be available for combination with other eligible wins or purchases. 

2.4 The term "eligible items" does not mean all items. 

2.5 Eligible items may be defined by either, payment, postage or other. For example but not limited to payment, this may be an "instant payment" whereby the goods remain on offer of sale until such time as payment is made. (This is an ineligible item as it will not be combined with others in whole or part, for postage discounts.)

2.5(a) It is the prospective buyers responsibility to make sure they understand any offers available.

2.6 Payments for all orders, single or multiple should reach us within and up to five (5) days of your first auction has ended or purchase has been made. 

2.6(a) Where non payment occurs [2.6] We reserve the right withdraw the offer to you & cancel your order. Offering your win/s to the next highest bidder/s (auction Style) or re-list of purchases (Buy it Now & fixed Price Listings)

2.6(b) Referring to [2.6(a)] where we cancel your order there is no automatic right to reclaim said order via repayment as those goods may have already been sold or re-listed and supplies may not be available.

2.6(c) A recovery of any associated lost fees [2.6a] will be initiated. This action may 

2.7 A multiple order is grouped within any consecutive five (5) day period and will be due for payment in the same manner as [2.6] up to the fifth (5th) day of your first win/purchase.

2.8 All Payments must be made in UK pounds sterling. 

2.8(a) UK payments can be via PAYPAL online services with your credit/debit card or using your PAYPAL account or by Postal Order. We do not accept cheques. 

2.8(b) Overseas payments must be via PAYPAL online services. The only exception to this is a Canadian Postal Order made out in UK sterling. Any other form of payment other than the aforementioned is refused.

2.8(c) echeque/echeck payments can take longer than expected to clear, this will increase delays in the shipping of your goods. 

2.9 Title in any products won or ordered from us does not pass to you, the purchaser, until we have received and processed a valid payment, and that payment has been cleared into our own bank account [postal payments] or online service account and your order has been shipped.

3. Your Order

3.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order. 

3.2 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud may be suspected.

3.3 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the payment type used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

3.4 Any bonus offered within an auction or purchase is deemed to be an inclusive part of that order.

4. Shipping, Charges and Customs Duty

4.1 Shipping of your goods will (normally [4.1a]) be within 24 hours of cleared payment arriving to our accounts ..online or otherwise.

4.1(a) Unforseen circumstances may delay the delivery of your goods.

4.2 We reserve the right to ship products at a later date if the online payment is being held due to echeque/echeck type payments or other reasons.

4.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfillment company or a full refund.

4.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country (if appropriate) to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

4.5 All orders from outside the UK will have any relevant (CN22) customs documents attached and conform to any laws relating to these documents.

5. Cancellation Rights, Returns and Refunds
5.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within seven (7) working days from the day after you receive your goods. You may also cancel an order before you actually receive your goods. Goods should be returned within fourteen (14) working days from the day after you receive your goods.

5.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

5.3 No returns are accepted once you have used your product, unless the product is defective and you are returning it for this reason.

5.4 Goods that are sealed or shrink-wrapped including but not limited to CD's, DVD's etc, and this is removed can only be returned if they are defective.

5.5 No right of cancellation exists for commissioned, personalised goods or goods that are intimate in their nature or goods where there may be issues of hygiene associated, unless defective. 

5.5(a) No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 for auction format listings The Distance Selling Regulations apply to items purchased via Buy It Now listings and Second Chance Offers on eBay.co.uk. However, they don't apply to auction format listings on eBay.co.uk.

5.6 Any returned goods may subject to independent tests to verify any consequential or inherent defects.

5.7 Please observe the following procedure for all returns to us:

5.7(a) On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your ID or other identification, the item number and the reason for the return.

5.7(b) If you are returning your product because it is defective, please state the defect or defects.

5.7(c) Repackage the product in its original packaging if possible, including any bonuses, accessories, brochures, manuals, guarantees or warranties that came with the product.

5.7(d) Any bonus offered within an auction or purchase is deemed to be part of that order and is returnable along with the goods. Any goods returned without the accompanying bonus will incur a charge to the appropriate value of the bonus ...Note: this charge may be higher than your original order! 

5.8 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

5.9 You are responsible for paying any postage or shipping costs incurred when returning the product.

5.10 We recommend that all returns be sent by registered post, so that you have a record of the return.

5.11 We will not issue refunds for any items lost or stolen in transit to us.

5.12 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

5.13 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.

5.14 Unused products may be returned promptly within 14 days by customers to the address listed below.[5.17]

5.15 Subject to [5.14] we will refund the purchase price of a returned product within thirty [30] days of receiving written notification of your intention to return the product.

5.16 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

5.17 Returns can be sent to the following address:  RTN: A Huntsman. 17 Bessemer Street, Blackhill, Consett Co Durham DH8 5SS.

6. Product Display
Whilst every effort has been made to display the colours of our products as accurately as possible within our listings, the actual colours you see will depend on your own monitor. We can not guarantee that the colour displayed on your monitor will accurately reflect the colour shown on the listing or of the product on delivery.

7. Faulty Products
If you experience a fault with a product it can be returned to us subject to our returns policy above.

8. Reasonably Foreseeable Losses
8.1  n.e.ting/IPEX24/A Huntsman will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.

8.2 All indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.

8.3 We do not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers.

9. Complaints 

We endeavour to respond to all customer complaints or queries within five working days.

10. Severability
The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

11. Waiver
Failure by n.e.ting/IPEX24/A Huntsman to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

12. Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and understanding between you and n.e.ting/IPEX24/A Huntsman. We reserve the right to change these Terms & Conditions at any time, without giving notice to you. Your statutory rights are unaffected.

13. Jurisdiction
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Our Contact Details

[A Huntsman.  17 Bessemer Street, Blackhill, Consett Co Durham DH8 5SS]

Email: dooeydoes@hotmail.com

Telephone From within the UK: [01207502169]
International: [+441207502169]

Fax From within the UK: [01207502169]
International: [+441207502169]