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General Interest

1.1. I Want Fabric accept all major credit/debit cards. To make a credit/debit card payment, please contact Customer Services on 0161 925 0333 (Mon – Fri 09:30 – 17:30). 1.2. Payments may also be made by cheque, payable to Quicksell Store Ltd, addressed to I Want Fabric, Unit 5, Bute Street, Salford, Manchester, M50 1DU. (please allow up-to 7 working days for payment to clear. 2.1. I Want Fabric aim to dispatch all orders within 2 working days of cleared payment. 2.2. I Want Fabric endeavour to ensure that all orders are received promptly and will work to resolve any delays in receipt of an item/s. 2.3. I Want Fabric cannot be held responsible for delays which were caused by third party carriers. 2.4.1. Due to Royal Mail guidelines and I Want Fabric’s commitment to keeping postage costs down, fabrics of less than 11 metres will be dispatched folded, unless a roll is requested. 2.4.2. Where item/s are requested on a roll, a courier fee of £8.99 (for standard domestic deliveries) will be applied. Special and international costs may vary. 3.1. Most photographs of items are taken in-house and are not obtained from any third parties. Online images are therefore a good representation of the colour/style/texture/quality of the item. 3.2 I Want Fabric cannot guarantee exact shade matches, as fabrics may vary from roll-to-roll and images may vary from screen-to-screen. 4.1. The customer is responsible for checking orders before accepting delivery, to ensure that they are correct when they arrive. Do not accept damaged goods. 4.2. When a problem exists, please make I Want Fabric aware as soon as possible and we will work to correct this problem. 4.3. Please do not cut the fabric until checks have been made as no claim for returns/exchanges/refunds can be made once the fabric has been cut. 3.4. Issues must be communicated to I Want Fabric within 14 days of postmark. 4.5. No claims for returns/exchanges/refunds can be made after 14 days of postmark. 5.1. Sewing Machines and similar are classed as electricals. 5.2. Electricals cannot be returned unless faulty, once the box has been opened. 6.1. Where a parcel is returned to I Want Fabric, as a result of a fault by customer (i.e. non-collection after attempted delivery, incorrect address details provided or other) may be liable for re-delivery costs and/or charges which may be incurred by I Want Fabric for the item’s return. 7.1. Overseas customers are responsible for any taxes or otherwise, which may be incurred as a result of international delivery. 8.1. I Want Fabric endeavour to send continuous lengths, however, large rolls may be dispatched as split lengths.

Returns Policy Terms and Conditions

1.1. Returns will be accepted within 14 days of postmark.  1.2. Items must be in an ‘as new condition’. 1.3. Where there is no fault with the item/s returned, the customer is responsible for return postage costs. 2.1. Returns should be notified to I Want Fabric Customer Services by email to returns@iwantfabric.com. 3.1. Where a return is required as a result of an error, fault, or otherwise on the part of I Want Fabric, postage costs may be recovered by the customer. 3.2. Return postage refunds must be authorised by I Want Fabric prior to return. 3.3. Where return postage refunds have not been authorised, the customer may not rely on a return postage refund. 4.1. I Want Fabric may require that a return be made by courier. 4.2. Where 4.1 applies, I Want Fabric will arrange the courier service. 5.1. Where returns are not sent by tracked / signed for delivery, I Want Fabric cannot be responsible for any items lost in transit. 6.1. Return postage costs refunds shall be capped at £5.00 unless otherwise stated prior to return. 7.1. Where item/s are collected in person by the customer or by their agents, the above provisions shall not apply.