I Love My Mummy's Postage Terms.
This document sets out the basis upon which we dispatch goods to you when purchased from I Love My Mummy, via eBay.
Once you have placed your order, relax!
Our efficient team will process your order as soon as possible, usually within 1 working day. We aim to dispatch all orders paid for by 3pm the same day Monday to Friday. There may be occasions when this is not possible. Orders placed at the weekend will be processed on the next working day.
Please note, unless you choose the 'Get-It-Fast' option at checkout we are unable to guarantee a delivery timescale. We guarantee our dispatch time!
I Love My Mummy shall not be liable for any financial or other loss caused by delayed delivery.
'1st Class Royal Mail' Option
If you have chosen our 1st Class Royal Mail delivery option then we will normally use Royal Mail. We reserve the right to send heavier/bulky orders by courier (at no extra cost to you). A signature will be required at the point of delivery.
'Recorded Delivery'
If you have chosen to pay for 'Recorded Delivery' your order will normally be sent using Royal Mail Recorded Delivery. A signature will be required at the point of delivery. We reserve the right to send heavier/bulky orders by courier (at no extra cost to you). A signature will be required at the point of delivery.
'Get-It-Fast' Option.
If you have chosen to pay for the 'Get-It-Fast' service your item will normally be sent using Royal Mail Special Delivery Next Working Day Delivery or via Parcelforce Next Working Day. A signature will be required at the point of delivery.
'Airmail' Option.
If you are a buyer from outside of the UK, your item will be sent by Royal Mail Airmail. Please note that this is NOT a traceable service and we cannot provide any tracking numbers for mail sent using this service. Delivery via airmail can take anything from a few days to 3 weeks.
'International Signed for Airmail' Option.
If you are an overseas buyer and have chosen to upgrade to this option then your item will be sent by ‘Royal Mail International Signed for’. This does NOT speed up delivery but does provide a more secure routing of your mail. A tracking number is available on request via email, after dispatch. Items cannot be tracked once they leave the UK. The main feature of this service is that a signature is required at the point of delivery.
Delayed Delivery.
Experience has shown that 99% of our domestic dispatches are delivered to our customers with 1-3 working days of leaving our warehouse. Unfortunately we do find that occasionally items are delayed/lost in the mail. As per Royal Mail's policy were are only able to resend lost items after 15 working days have passed since dispatch. If delivery has failed we will resend the item to you after this time has passed. We appreciate that this may be an extended time, but our aim is provide you, our customers, with the best possible prices.
Any item deemed to be 'lost in the post' shall be deemed so solely by I Love My Mummy and will be re-sent as stated above. We will NOT provide any refund under any circumstances due to any item of mail being delay or lost in the post. It is with regret that we must implement this policy due to abuse by a very small number of fraudulent cases.
If you feel that your delivery has been delayed, please contact us via eBay My Messages and we look into the delay.
Failed Delivery.
In the unlikely event that our mail carriers are unable to deliver to the customer address held on file with eBay and/or PayPal we will, when the item is returned to us as 'undeliverable', contact the customer by email to inform them of this. A re-delivery charge may be applied. Please ensure that your address and postcode are correct at the time of ordering.
We will email you to inform you via email when we have dispatched your goods. Royal Mail aim to deliver 1st Class Mail within 1-3 working days of dispatch & 2nd Class Mail within 3-5 working days, however, this is not guaranteed. If you require urgent delivery please choose the 'Express Delivery' option when paying. Goods sent by 1st Class Royal Mail are insured up to the value of £32. Goods sent by Recorded Delivery are insured up to the value of £32. Goods sent by Special Delivery are insured up to £500.
Overseas buyers, please note, you MUST choose the 'International Signed for' delivery option when paying to obtain a tracking number to be able to trace your package during transit.
We hold a record of all dispatch dates and trackable service numbers for 12 months. | 
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