Can I place an order over the phone?
Sorry we only accept order via our eBay store at present.
Do you use personal information to send unsolicited mail?
No we do not send any unsolicited marketing in any format.
We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998).
We may use information that you provide or that is obtained by us to
• i) Register you with our website
• ii) For assessment and analysis (e.g. market & product analysis) to enable us to improve our services.
• iii) To enable us to provide you with subscription only information through direct marketing.
We may keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods: email, telephone (including automated calls), SMS text message & other electronic messages such as picture messaging, post, fax or otherwise.
If you do not wish to receive information of such products & services, please tick the opt-out box provided when registering on this website.
I paid for next day delivery and have not received my order, what do I do?
Next day delivery is Monday - Friday between 8am - 6pm. If you have not received your order within this timescale you need to report it to us so we can investigate this with our couriers. We can also usually provide online tracking information.
I sent a product back for exchange. How long will it take until I get my replacement?
You should receive a replacement within 5 working days.
Once the item is returned to us it has to be processed, tested and then passed to the relevant department to be re-issued. Any goods not sent with order information or a reason for return maybe delayed.
If I am not home when you carriers try to deliver my order, what happens to it?
If no one is available to accept your order then you will be left a calling card and the goods will be returned to your local depot or nearest Post Office. You may contact the carrier to arrange a suitable redelivery date, or alternatively you can collect from the local Post Office. (The card left will indicate what you need to do and how to do it) Identification will be required on collection. Parcels are usually held for 5-7 days and if re-delivery/collection has not been arranged it will be returned to us. If an order is subsequently returned to us there my me an charge to cover redelivery and administrative costs..
If I buy from you what sort of warranty do you offer on your products?
Any goods that have a warranty are provided by the manufacture, whilst under warranty we will endeavour to assist you resolve any problem that may have arisen. Please keep your invoice as proof of purchase.
If I order several items and one is out of stock what do you do with the rest of my order?
Should this be the case we will contact you, this allows you to decide how you would like to proceed.
If I place an order over the weekend when can I expect to receive it?
All orders placed after 3pm Friday will be dispatched on the following Monday. Our cut-off point is 3pm for the same day dispatch. Orders placed after 3pm will be dispatched the following day.
What are your business operating hours?
We are open Monday to Friday 9.30am-4.30pm, unfortunately we are not open at weekends and bank holidays.
What shipping options are available to me?
Depending on your location we can generally ship to you next working day.
Will I receive a VAT invoice with my order?
All our goods are shipped with a full UK VAT invoice. If you have not received a VAT invoice with your order then please contact us and we will email a copy to you.
I cannot find the answer I need.....
Feel free to email/eBay message and we will be happy to help. | 
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