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Returns:

We accept returns with the simple requirements below:

  • Send the item back in its original condition with all the tags intact.
  • If your item is clothing please send it back in a package rather than using a box for the outer packaging. If your item is shoes please send the original shoe box back in a package rather than using another box for the outer packaging.
  • We recommend sending the item(s) back First Class Recorded Signed For. The reason for this is that the buyer is responsible to return the item to us and this way you are covered by Royal Mail should the item not arrive with us.
  • Once we receive the returned item it will be inspected in line with our Returns Policy
  • Your refund for the item will be processed excluding any shipping costs unless our mistake caused you to receive an incorrect item.
  • It may take up to 10 working days to receive a refund.
  • You will get a message into your eBay inbox asking you to cancel the transaction. Once this is accepted the money will automatically be released into your account.

If you have any other queries about returns please email our Customer Service team on customercare@hypedirect.com


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