Warranties and Returns
In addition to our guarantee some products have warranty from the wholesaler or manufacturer. Basically common sense. We need to have a "strict sounding" policy but are open and flexible and will always try our very best to make things as good and as easy as possible if there is a problem.
If you have a problem after our cover period please contact us and we will help as best we can.
Guarantee, returns and refunds
Within 30 days
You can return a product for any reason within 30 days of arrival. Just return it unused, in the original undamaged packaging, in a saleable condition, with your receipt and we?ll give you a refund, replacement or exchange against a different product.
So if you have any doubts about a product on arrival please keep all packaging, seals and shrink-wrap intact and, if they are present, do not remove any labels, or tags and accessories.
When posting back please do not put tape or labels on the goods packaging.
If either the goods or the packaging are not in a re-saleable state, then we may decline your exchange / refund request unless the item is incorrect or defective..
Buyer is responsible for cost of return shipping unless the item is incorrect or defective..
Exchanges and swaps
Exchanges and replacements are processed within 4 days unless the required product is unavailable. In such a case we will inform you as soon as possible of the expected delay in the product, any possible alternatives or offer a refund if there is no acceptable alternative.
You will have to pay the difference if the goods you require are more expensive than your original order and we will refund you any difference if the goods you require are any cheaper than your original order. You are however responsible for return postal costs. Any items are your responsibility until they have been received by ourselves. Once we have completed your exchange, we will notify you via email (where applicable). We will always send replacement goods to your original shipping address, unless notified otherwise.
Faulty or incorrect products
When you receive your order please inspect it immediately and advise us of any problems within the 30 day returns period.
Refunds or replacements are given upon original item receipt and inspection of original item.
After the returns period we will help if at all possible and advise you how to enact warranty provisions from us, the prime supplier or manufacturer.
Most items have manufacturer warranty. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned for our inspection immediately. If necessary the item may have to be returned to the manufacturer for testing, which could take up to 28 days. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably packaged and that they are accompanied by a clear printed letter of explanation and a copy of proof of purchase.
The cost of returning faulty goods is not covered under warranty and must be met by yourself if the return is after the initial 30 days from arrival period. Naturally any repaired or replaced goods will be sent back to you free of any carriage charge.
Refunds will normally be processed within 4 days (normally faster)
Refunds will be credited to your original method of payment and an email will be sent to confirm when this has been done.
We adhere to the EU Consumer Rights Directive 2014.
General Sales Policy
Contract: No contract is formed until you receive our confirmation email stating that your order has been dispatched. Our acceptance of payment and our email confirm receipt of your order does not constitute the forming of a contract.
If you change your mind or can't afford the item please tell me and I will mutually agree to cancel - there will be no black mark against you but you must tell me or the unpaid item process will be started.
If you have a problem please let me know in advance and we can work things out. As you can see from my feedback I'm friendly and approachable and always understanding (I once waited 6 weeks for a payment as the buyer kept me informed of a change in circumstances. It was fine, just let me know!