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General Interest

Warranties and Great Service

In addition to our guarantee some products have warranty from the wholesaler or manufacturer. Basically common sense. We need to have a "strict sounding" policy but are open and flexible and will always try our very best to make things as good and as easy as possible if there is a problem.

So if you have a problem after our cover period please contact us. We may well be able to help. Contact us and we'll advise - This is one area where we differ from my sellers on eBay and elsewhere - We will try to help you no matter how long it is since you bought.

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Guarantee, returns and refunds

Within 30 days - Retail Guarantee

You can return a product for any reason within 30 days of arrival. Just return it unused, in the original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund, replacement or exchange against a different product.

So if you have any doubts about a product on arrival please keep all packaging, seals and shrink-wrap intact and, if they are present, do not remove any labels, or tags and accessories.

When posting back please do not put tape or labels on the goods packaging.

If either the goods or the packaging are not in a re-saleable state, then we may decline your exchange / refund request unless the return reason is due to defect.

Buyer is responsible for cost of return shipping unless the item is incorrect or defective.

Exchanges and swaps

Exchanges and replacements are processed within 4 days unless the required product is unavailable. In such a case we will inform you as soon as possible of the expected delay in the product, any possible alternatives or offer a refund if there is no acceptable alternative.

You will have to pay the difference if the goods you require are more expensive than your original order and we will refund you any difference if the goods you require are any cheaper than your original order. You are however responsible for return postal costs. Any items are your responsibility until they have been received by ourselves. Once we have completed your exchange, we will notify you via email (where applicable). We will always send replacement goods to your original shipping address, unless notified otherwise.

Faulty or incorrect products

When you receive your order please inspect it immediately and advise us of any problems within the 30 day guarantee period.

Refunds or replacements are given upon original item receipt and inspection of original item.

After the 30 day guarantee period we will help if at all possible and advise you how to enact warranty provisions from us, the prime supplier or manufacturer.

Most items have manufacturer warranty. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned for our inspection immediately. If necessary the item may have to be returned to the manufacturer for testing, which could take up to 28 days. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably packaged and that they are accompanied by a clear printed letter of explanation and a copy of proof of purchase.

The cost of returning and replacing goods is not covered under warranty and must be met by the buyer if the return is AFTER the initial 30 days from arrival guarantee period.

Refunds

Refunds will normally be processed within 4 days (normally faster)

Refunds will be credited to your original method of payment.

We adhere to the EU Consumer Rights Directive 2014.


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