Household Innovations

 RETURNS

We know how difficult it is sometimes making a purchasing decision without actually touching and seeing the product in the flesh and how frustrating it is to receive items that are not suitable for the intended purpose, therefore for this reason, we’ve come up with our hassle free returns policy.

Our hassle free returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, complete with all packaging and we will issue a full refund for the price you paid for the item.

Please note, that we will not cover the cost of posting items back to us, unless we have agreed to do so in advance. For all returns, we strongly recommend using royal mail recorded delivery, as we cannot be responsible for items you return to us, that do not arrive.

Exchanging Items

If you want to exchange an item, for example for a different size, you will need to follow our returns procedure, sending the incorrect item back to us. When we receive the returned item, we will dispatch the new item to you. Please remember that we are only able to exchange items within 14 days of the date you received them. Items you return to us for exchange must be in their original condition.

What do we mean by Original Condition?

To return an item or items to us, under our hassle free returns policy, the items must be as new, in the condition they were sent to you in. Items must have:

Their original labels and tags

Boxes and packaging as supplied by the manufacturer.

The plastic bag they arrived in, complete with the stock label.

All parts, instruction leaflets, spares and components.

Items must not:

Have been used.

Be dirty, soiled or wet

Be marked, damaged or scratched.

Returning damaged, defective or incorrect items:

We strive to offer the best service anywhere. But, very occasionally, things will go wrong. If you receive an item that’s damaged, or defective, you can return it to us, free of charge, for a replacement or full refund. If you elect to receive a replacement item, we will pay the delivery costs you incur returning the defective item and dispatch the replacement free of any delivery charge.

In the event of Household Innovations Ltd sending you a replacement for a damaged, defective or wrong item, you must return the original item to Household Innovations Ltd within 14 days. Householdinnovations Ltd reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 14 days of the date on which Household Innovations Ltd confirms we will issue a replacement.

PERSONALISED GOODS

Please note that we are unable to offer a returns or exchange service on any personalised, made to order goods. We can only accept returns if the items are faulty where a full refund or replacement will be given.

This returns policy does not affect your statutory rights.