HotCovers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

HotCovers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name and payment details
• Contact information including email address
• Demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process your order and obtain payment
• Internal record keeping (no payment details will be kept)
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

Security & Payments

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use Paypal one of the world’s largest independent payment providers to process all the payments we receive to ensure the safety of our customers details. We accept all major credit / debit cards and also payment by Paypal. We no longer accept payments by cheque or direct bank transfer. Payments by card for ebay orders must processed over the phone on 01698298438.

All orders must be paid within seven days from date of order. Items left unpaid will be cancelled.

Goods & Pricing

All covers are priced individually.
We do our utmost to make sure the descriptions on our shop are 100% accurate but unfortunately human error means mistakes are sometimes made, if you would like to notify us of an error please contact us.
Prices are correct at time of purchase but we reserve the right to change at any time without notice.
All goods remain the property of HotCovers until paid for in full.

Guarantees & Custom Orders

All covers come with a warranty of 1 year. This covers the stitching of the cover but DOES NOT cover general wear and tear or serious misuse. Covers are designed to be used in transit only and should not be kept on when item is in use. HotCovers accepts no responsibility for the overheating of equipment in such cases.
Custom orders will be undertaken. However, dimensions must be submitted in writing. Covers will be made with internal dimensions exact to those submitted by the customer. HotCovers can not be held responsible measurements submitted being incorrect. In the case of a ‘custom cover’ not fitting we will be as helpful as is possible and do our utmost to resolve the issue to both parties satisfaction. If the mistake is on our part we will be happy to send a re-made replacement cover as soon as possible and arrange for the defective cover to be collected at our cost.

Returns

In the event of an item having to be returned the following will apply -

• If an item is faulty or does not fit* on arrival we will send a replacement as soon as possible and arrange for the collection of the defective item at our cost and at a time that suits you.
• If an item proves to be faulty/defective* within the warranty period the item will be repaired or replaced at our discretion.
• If an item is purchased in error, it may be returned within 14 days of delivery date for credit or refund, provided the item is returned in ‘as new’ condition. The customer will be responsible for carriage charges and 10% of original order fee will be retained to cover some of the outgoing carriage charges.

 
If you are unable to arrange for the delivery of sending an item back, we can arrange uplift for a charge of £12.50.
 
*Only applies to items advertised on hotcovers shop, does not apply to custom orders. Must be purchase to fit the amp/speaker advertised to fit. HotCovers reserve to right to ask customer to fill out preset diagram form to give any required measurements.
*Only applies to stitching, does not apply to general wear and tear or serious misuse.
*We reserve the right to charge a 10% restocking fee on all none faulty returned items.

Controlling your personal information

We will not sell, distribute or release your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen by signing up to our newsletters.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.