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  • FAQ
FAQ's:
General Questions:

Ordering and Payment:

Shipping Questions:

Money-Back Guarantee Questions:

General Questions:


Q. How do I find the available sizes and colors of a particular garment?
A. Click on the 'Browse this item in more colors' link which can be found below the product photos on all our eBay listings.
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Q. Will this garment fit me?
A. You will find two sets of measurements on our item pages, both of which will help you select the proper sized garment.

To determine the right size to order:

Step 1. Match your body measurements to the "Your Body Size Measurements" chart below. This will give you a good idea of the size to choose. If you are between sizes, order the larger size.

Step 2. Check the "Actual Garment Measurements" (on the product page) to make sure the length is right for you.

If you're still unsure, contact one of our customer service representatives at shop@holyclothing.com.
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Q. How should I measure myself?
A. Please refer to our Measuring Tips below for specific details on how to measure yourself correctly:

Measuring Tips:

*Chest: Measure under arms around fullest part of chest.

*Waist: Measure around the natural waistline (about 6" below your chest), keeping the tape comfortably loose.

*Hips: Measure around the fullest part of your hips - about 8" below your waistline.

*Inseam: Measure from the highest point on the inside of the leg to the hem.

Your Body Size Measurements

UK Size
Standard

Bust

Waist

Hips
4 - 6
S
34 - 36
25 - 27
34 - 37
8 - 10
M
36 - 38

27 - 29

37 - 39
12 - 14
L

38 - 41

30 - 32

39 - 41
16 - 18
XL & 1X
41 - 44
33 - 37
42 - 47
20 - 22
2X
45 - 48
37 - 42
47 - 52
24 - 26
3X
49 - 52
42 - 46
52 - 58
28 - 30
4X
53 - 56
46 - 52
58 - 62
32 - 34
5X
57 - 60
52 - 58
62 - 66
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Q. Should I wash my new HolyClothing garment before wearing?
A. Yes, we strongly recommend that you wash your new HolyClothing garment before wearing as there may be dyeing residues (from the vintage wash process) still in the fabric.
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Q. How should I wash my HolyClothing garment?
A. All of our garments are pre-washed and can be machine washed on delicate mode in cold water. Turn inside out and wash separately. You may prefer to hand wash more delicate items by hand with mild soap. Line dry or tumble dry on gentle-low heat. For best results, all HolyClothing garments should be ironed inside out at medium heat. (Our Velvet & Satin cloaks can be washed in cold water, but for best results, we recommend dry-cleaning.)
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Q. Can I color match separate garments that I buy from HolyClothing?
A. Since we hand dye our garments in small batches, the shades may vary from batch to batch, so we cannot guarantee that items will match each other perfectly. Sets will always match as they are produced from the same dye lot.
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Q. Is the color of the garment exactly as I see it on my computer monitor?
A. Not necessarily. The Studio Lighting we use to photograph the garment is the best on the market, as is our digital camera. However, studio lighting will sometimes make colors appear slightly different than they really are (sometimes brighter or in a different shade). The settings on your computer monitor are also a factor; different monitors may show different shades for the same item.
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Q. What sort of dyeing is used in HolyClothing garments?
A. All of our garments are Hand-Dyed using a Vintage-Wash process which gives the garments a wonderful depth, contrast and personality all their own.
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Q. What sort of fabric is used in HolyClothing garments?
A. Most of our garments are made from butter-soft premium quality Viscose which is similar in feel to cotton but is actually softer than cotton - with a tighter weave that is more durable for embroidering. We also use premium quality Satin, Velvet, Jacquard and various Laces.
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Q. What sort of stitching is used in HolyClothing garments?
A. All HolyClothing items are made by us in our own factory - to the highest standards. This means double-stitching, over-locked seams & side stitching on all of our garments. We never cut corners and use the highest quality viscose, velvet, satin, chiffon & jacquard.
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Q. Is the other item in the picture available?
A. The other item in the picture is purely for illustrative purposes and is intended to show how the garment can look alongside another. As our listings are changing constantly, so to is availability of certain garments. If the item is available, then it can be searched for using our search facility.
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Q. I have bid on the wrong item and the auction is still running can I cancel my bid?
A. You can cancel your bid by clicking here. Here you will find a link on details of how to cancel your bid. If you are having trouble with this, please contact us.
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Q. Will you leave feedback for me? When will you leave it?
A. We will leave you positive feedback as soon as your payment has cleared.
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Ordering and Payment:


Q. Where do I go to checkout?
A. Click the 'Pay Now' link at the top of the item page of the item(s) you've agreed to purchase.
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Q. How long do I have before I need to pay for my items?
A. You have 4 days to checkout and pay from when the first item on your order. It is very important that you checkout within that time otherwise an Unpaid Item Notification will be issued.
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What forms of payment do you accept?
A. We only accept PayPal, either by credit card or by eCheck. Please note we DO NOT accept money orders, cash or cheques.
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Q. I would like a total sent to me with details of my order and shipping will you send it me?
A. When you are finished shopping please proceed to checkout, choose your preferred shipping method and the total amount due will be calculated (including discount for multiple shipping).
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Q. How do I maximize shipping discounts?
A. You can combine 4 days max worth of eBay items into 1 checkout to maximize savings on shipping. The more you buy the more you'll save. Shipping discounts are automatically calculated during checkout.
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Q. Can I combine items won from two separate eBay User IDs into one checkout bill?
A. No, if you win items using two different eBay User IDs you will have to checkout twice and pay the appropriate shipping rates for two separate orders.
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Q. If I complete checkout then win more items can I combine those items into the existing checkout order?
A. No, once you have checked out an order is created, packed, and then shipped. If you win more items after checking out then you will need to check out again. Please note that we allow bidders to combine 4 Days Max worth of items into one checkout bill.
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Q. I have been through checkout but I cannot pay what should I do?
A. Please try again to checkout and pay. Sometimes there is simply a temporary computer glitch that prevents the customer from checking out.
If you are still having problems, please let us know and we can send you a PayPal money request for the total.
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Q. There is an item missing from checkout what should I do?
A. Sometimes an error of some sort will prevent an item from being processed into checkout. Please email us if this is the case.
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Q. Can I bill the order to myself and ship to a different address?
A. Yes. You may find it convenient to ship to your business or work address, or, gift a long-distance friend with HolyClothing.
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Shipping Questions:


Q. Will I have to pay duty on my parcel?
A. 99% of parcels we ship are never charged duty. However, the customer is responsible to pay any duty/taxes that may be applied by customs.
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Q. How much will my order cost to ship?
A. Please check the Postage and Payments section on each product page.
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Q. How many delivery attempts will be made to my address?
A. The Post Office normally makes 2 delivery attempts to your address. However sometimes they only attempt 1 delivery. They should leave a notice at your address asking you to arrange pick-up from the local Post Office. Fedex will always make 3 delivery attempts to your address.
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Q. What happens if my parcel is returned to sender?
A. If you do not pick-up your parcel from your Post-Office it will be returned to us after 30 days. If Fedex makes 3 unsuccessful delivery attempts your parcel will be returned to us. Once returned to us, we will notify you via email. You will be refunded the item amount less a 25% re-stocking fee (via PayPal only).
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Q. My package still hasn't arrived after your recommended delivery times what should I do?
A. Please contact your local Post Office to check if they are holding the package. Please ensure you speak to the International Postal Section as all orders are shipped from our Indian office. The Post Office may have attempted to deliver your order already and may be holding it there. The will keep a parcel for 30 days from delivery. After 30 days it will be returned to us. For Fedex orders, please email us and we will be able to track your order in real time.
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Money-Back Guarantee Questions:


Q. I have decided the garment is not what I want can I return it?
A. Yes, we have an No Hassle return policy on all items purchased. If item(s) are returned (postmarked within thirty (30) days of receipt), we will refund your garment purchase price amount (but not shipping).

  • Items may be returned for a refund of your garment purchase price amount (not shipping). Item must be unworn with all original tags. No Return Authorization is needed.
  • Returns should be sent to: Holyclothing Pvt. Ltd., P.O. Box No. 6, H-201, Sector-63, Noida-201301 (U.P.), INDIA.
  • You must include your eBay item # and eBay Bidder ID plus specific reason for the return (I.E. “Too Big”). Refund can be delayed significantly if you do not include this information. Refunds are processed within 2-5 business days of receipt.


Q. I have a defective garment, what should I do?

A. In the rare circumstance where we you receive a defective garment, you will be entitled to a refund of your entire transaction amount.

  • If your garment has a physical defect or if the measurements of the Chest, Waist, Hips, Arm-Hole or Length deviate (plus or minus) more than 1" from the measurements listed in the item description - please contact our customer service department for a Return Authorization Number (RAN). If your RAN is approved, you will receive a special refund of your garment purchase price plus shipping.

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