Returns, Refunds and Exchanges
ALL items sold by Hollins and Hollinshead are 100% Guaranteed new. We are Authorised UK Stockists of all the Brands we sell.
All items are inspected before they are dispatched, but please make sure that you still inspect your purchased item(s) as soon as you receive it, while any tags or protective layers are still attached.
Please Note: These terms do not affect your statutory rights.
Returns & Refunds Policy
Once you receive your purchased item(s), if for any reason you are unhappy or it does not meet your requirements, you may send it back for a refund* (Within 30 days of receipt), minus the postage cost to ourselves (Items under £8; £1.00 will be deducted, Items £8 - £99.99; £2.95 will be deducted, Items over £100; £4.95 will be deducted).
We strongly advise that you include proof of receipt and a cover note, stating the reason for your returned item and your full name and address that the item was sent to, this enables us to process your needs faster. Please include either your E-mail address or phone number, so we are able to contact you if necessary. If you wish to be informed when we receive your item, please include this in your cover note and one of our sales team will be happy to let you know.
Please send all returns back to the address on the bottom of this page.
We do not charge restocking fees.
Please allow up to 2 working days for refunds to be processed.
Fragrances will only be refunded if the cellophane has not been removed (where applicable).
A refund will only be processed to the Card or Pay Pal account that was used.
*Please Note: Items may be returned for a refund or exchange within 30 days of receipt (on the terms that the item has not been worn or personalised as we are not able to re-sell this item) unless faulty.
Exchanges
If you wish to exchange your item, we strongly advise that you contact our sales team on 0844 879 7572 so they are able to put the item to one side for you. Please send your item back to the address at the bottom of this page with all the correct packaging and a brief note stating the item you wish to exchange.
If the exchanged item is less in price, the difference will be refunded.
If the exchanged item is higher in price, one of our sales team will contact you for payment.
Please Note: An item can only be exchanged if is hasnt been worn or used with any signs of wear.
Faulty Items
If the item turns faulty within 30 days of receipt, as long as it is still in stock, we will happily replace it for another new one. Please send the item back via 1st Class Recorded Delivery (Items £100+ send via Royal Mail Special Delivery) your postage cost will be refunded back to you. Once we receive your item back we will replace it ASAP. Please include a brief note of the fault.
If an item bought from us turns faulty after 30 days and still under its manufactures guarantee*, we will happily deal with this on your behalf with the manufacture. This service is FREE of charge with your postage fees refunded back to you when sent to us via the Royal Mail 1st Class Recorded Delivery (items £100+ send via Royal Mail Special Delivery).
If you purchased an item from Hollins and Hollinshead and this now has an out-of-date guarantee, we are happy to help and will get you a quote on a price for it to be fixed. Please contact us via telephone or Email to discuss with a member of our sales team. Details can be found on the Contact Us Page.
*Watch manufacture guarantees do not cover watch bracelet straps, although we may be able to get a replacement for you at an extra cost.
Returns Address:
FAO Returns Department
Hollins & Hollinshead
62a High Street
Congleton
Cheshire
CW12 1BA
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