|Damaged and Faulty Items
Returns are accepted for damaged or faulty items. Customers must contact us within 14 days of receipt of item to arrange returns. If your item arrives damaged, please contact us immediately at firstname.lastname@example.org a description of the problem, and if possible attaching photographs of the item and packaging. This will allow us to process your return as quickly as possible.
Returning unwanted items
Items may be returned within 14 days for whatever reason, but must be returned unused and in their original condition. A small restocking fee is normally charged to cover cost of original P&P.
Postage Costs on Returns
Postage on items returned unwanted and in good working order will be at the cost of the customer.
It is the customer’s responsibility to ensure that items get to us safely. If returned items are damaged in the post, Hobby Components Ltd will be under no obligation to refund the customer. It is important that the customer packages items up for return adequately, the best way to assure this is to return items in their original packaging where possible.
What if my item is found to be in good working order?
Items returned faulty that are subsequently found to be in good working order will be returned at cost to the customer.
When returning a faulty item, we can only reimburse delivery costs if supplied with a copy of the postage receipt. Reimbursement for return costs must be agreed upon before returning item(s). We cannot reimburse for items returned via courier or Special Delivery services.
What do I need to include in the return package?
When returning items, please include any cables and/or accessories that came with the item. Please also include a note containing your name, order number (If possible), and your email address. This will allow us to quickly locate your order and any correspondence we have previously had with you.
How long will it take for Hobby Components to evaluate my return?
Hobby Components Ltd aim to test any returns and contact you the same day the item is received. If we require additional information, we will contact you via email. We will test any return to determine the cause of the fault.
FOR ORDERS NOT RECEIVED, YOU WILL BE REQUIRED TO COMPLETE A STANDARD CLAIM FORM BEFORE WE CAN PROCESS A CLAIM THROUGH ROYAL MAIL.