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FAQs

Order Process

 

ORDERING  

How do I finalise my order?

I am having problems completing the Checkout. What do I do?

How do I know that my order has been confirmed?

   

PRICE AND PAYMENT  

What is included in the total price?

What payment methods do you accept?

Is VAT included?

 

DELIVERY  

How long will it take for my order to arrive?

Can I track my delivery online?

What do I do when the courier arrives?

What happens if I am not home and miss delivery?

   

CANCELLATION  

What do I do if my order arrives damaged or defective?

How do I cancel my order if I’m unable to pay?

How do I return my item(s)?  

 

SHIPPING

What countries do you ship to?  

Can I collect my item?

 

Technical FAQ's

DJ EQUIPMENT  

Can I connect a laptop to this PA system?

What is the difference between an active and a passive speaker?

Can I connect more than 2 PA speakers to PA amplifier?

Can I connect different speakers and subwoofer to the same PA amplifier?

Why do I need a mixer?

What does ‘rack mountable’ mean?

How much power do my speakers and amplifier need for my venue?

Is my amplifier compatible with these speakers (or: Are my speakers compatible with this amplifier?)

 

 

AUDIO / HI-FI  

What equipment do I need to achieve surround sound?

How do I connect a 5.1 system to a TV?

Will this 5.1 surround sound speaker system connect to my gaming system (PS3, Xbox 360 etc.)

Can I connect my laptop to a 5.1 surround system?

What does Wireless Surround Sound mean?

Can I plug my iPod into the USB output on this Hifi System?

Will this docking station work with my iPhone or iPod touch? 

   

TV/DVD - PROJECTOR / SCREEN

Is this mount compatible with my projector/TV?

   

CAR / MULTIMEDIA  

Is this radio compatible with my car?

 

CAMERA  

Does the slide scanner work with Vista/Mac?

 

   

ORDERING

How do I finalise my order?

After placing an order you will be automatically directed to our checkout. If you want to order more than one item from us please make sure that you order all the items you need before you pay. Once you’ve ordered all the items you need you can then proceed to our checkout to pay for your items and a shipping discount will automatically be applied.

Once your payment has been accepted you will receive a confirmation email that includes all your order information. This email will be sent to you as soon as you finish the checkout process.

 

I am having problems completing the Checkout. What do I do?

After clicking buy it now you will be sent an email confirming your purchase, in this email you’ll find a link to our checkout where you can enter your shipping and payment information.

Please ensure that you enter your telephone number so we’re able to contact you in case of any problems with delivery.

If you find that you receive an error code please check that the country you have selected in your billing and shipping addresses is a country that we ship to.

 

How do I know that my order has been confirmed?

Once you have completed the checkout procedure we will send you an email that will confirm your order. Please make note of your order confirmation number in this email as you will need this as a reference if you need to contact us in future.

 

PRICE AND PAYMENT


What is included in the total price?

The total price of your order is made up of the item cost and the listed postage and packaging costs.

 

What payment methods do you accept?

We accept payment by Credit Card (Visa & Matercard), Debit Card, PayPal or Bank Transfer. You can select your payment method in our checkout site. Please note we are unable to accept cash, cheques or postal orders. 

Is VAT included?

Yes all of our listed prices are inclusive of VAT charges.

 

DELIVERY

How long will it take for my order to arrive?

Once payment has been received your order will be dispatched within the next working day.. You will receive a confirmation email with tracking data as soon as your item is dispatched. Standard delivery time is 3 to 5 working days from date of dispatch.

We also offer an EXPRESS delivery service on most of our items which guarantees delivery within two business days. Please check the listing for your item to see if express is available for it.

Due to the large size or weight of some of our items we send them with our specialist courier Hellman. As Hellman deal with large shipments only they take slightly longer to reach you (as stated in the listing), usually between 7 and 10 working days from dispatch. As Hellmann don’t offer web based tracking of our shipments if you don’t receive anything in 10 working days please contact us.

Can I track my delivery online?

We will send you a tracking number by email once your item leaves our warehouse. With this you can track your item from its departure point all the way to your delivery address.

If you have received a tracking number that begins with "00000" then your item has been sent with our specialist courier, Hellmann. As Hellman deal with large shipments only they take slightly longer to reach you, usually between 7 and 10 working days from dispatch. As Hellmann don’t offer web based tracking of our shipments if you don’t receive anything in 10 working days please contact us.

 

What do I do when the courier arrives?

When the courier arrives please make sure you check your delivery for any damage before signing for it. If the packaging is damaged in any way you can either accept the delivery and sign for it as damaged or refuse the delivery. In either case please contact us as soon as possible by email at service@hifi-tower.co.uk or by calling 0203 318 4283 so that we can arrange to get you a replacement as soon as possible.

 

What happens if I am not home and miss delivery?

If you’re not available when our couriers visit they will leave a calling card with their contact details. If you receive a calling card please contact them as soon as possible to arrange for them to hold your item for collection or arrange a re delivery. Our couriers will always attempt to deliver to your address 3 times. On the third failed attempt your order will be returned to us.

 

CANCELLATION


What do I do if my order arrives damaged or defective?

In the unlikely circumstance that your item arrives damaged or faulty please contact us as soon as possible by emailing service@hifi-tower.co.uk  If possible any pictures you can provide of damage to your item can greatly speed up the time it takes to provide a solution to the problem.

 

How do I cancel my order if I’m unable to pay?

Simply send us an email with your order number to submit your cancellation request.

 

How do I return my item(s)?

To return unwanted or defective item/s please email us at service@hifi-tower.co.uk and let us know the nature of the problem. If your item is not defective we accept returns for refund within 30 days from the date you received your order. If your item is defective we accept returns for refund or replacement within 30 days of receipt of your order.

We will reply to your request within 48 hours of receiving your email. If you do not receive a response within 48 hours, please check your SPAM. Alternatively you can contact our customer service number:0203 318 4283.

 

SHIPPING

 

What countries do you ship to?

 

Some of our most popular international shipping destinations are as follows:

 

France

Germany

Ireland

Italy

Netherlands

Portugal

Spain

Sweden  

 

While we do ship to the majority of European countries, please note that we do not ship to the following countries or Island’s:

 

Malta

Latvia

Lithuania

Estonia

Greece

Gibraltar

Iceland

Spanish Islands

Portuguese Islands

Scilly Isles


If you are unsure if we ship to your delivery address please check the listing for the item you are interested in or feel free to send us a message.

 

Can I collect my item?

As a purely online business we don’t operate any stores or showrooms. We ship from a network of different warehouses which unfortunately makes collection or viewing of the items we sell not possible. If you have any questions about any of the products we sell please contact our customer services team who’ll be happy to answer.

 

OTHER

 

Do Hifi-Tower products come with a warranty?

All products from HiFi Tower are sold as new, and in the event that a problem occurs, you have 30 days to report it to us. We will then issue a refund or an exchange at your request.

Products that develop faults after this time period will be dealt with on a case by case basis and are covered by a 1 year warranty. All of the following is outlined in our terms and conditions, which can be found under the following link: Terms and Conditions

 

Do you offer any discounts on multiple purchases?

Yes. If you buy multiple items with us they will be shipped to you at no additional cost. You will only pay one shipping fee. Please make sure if you’re buying multiple items and you want to take advantage of our shipping discounts that you don’t pay for your order until all the items you require have been added. That way when you check out everything will be added to one shipment and your shipping discount applied automatically.

 

My product is not quite as described, what can I do?

We do our best to ensure the descriptions of the products we sell are as accurate as possible, however in rare cases product colours or specifications can be subject to change. If you believe your item is not as described please contact us and we’ll look into the issue further for you.

 

What happens if the item I ordered is out of stock?

We try to forecast our stock levels to anticipate demand however in some cases we do sell out. If you ordered through eBay sometimes it can take time for our stock levels to be reflected in our listings. If the item you ordered is out of stock we’ll contact you as soon as possible and either; offer you an alternative, a refund or give you an estimated date of when new stock will arrive.

 

How do I contact HiFi tower?

Please email us at: service@hifi-tower.co.uk

Or call +44 (0) 8703-830-730

Our friendly customer service team is always happy to answer any questions you might have. We attempt to provide answers to all emails within 24 to 48 hours of your correspondence. If you don’t get a reply within this time, please check your Spam folder.

 

 

 

Technical FAQ's  

DJ EQUIPMENT

Can I connect a laptop to this PA system?

Yes. The best way to connect it is via a mixer as this will give you more control over your sound, all PA sets we sell that include mixers also include cables that will allow you to connect a laptop or MP3 player.

 

What is the difference between an active and a passive speaker?

Active Speaker: A speaker which includes an integrated power amplifier. Active speakers can be plugged directly into your music source without the need of an additional amplifier. The benefits of active speakers are generally that they’re easier to set up and transport.

Passive Speaker: A speaker which does not include an integrated power amplifier. Powering a passive speaker requires the use of an amplifier. The benefits of passive speakers are generally that they’re better for large PA systems and can also be a lot more powerful.

 

Can I connect more than 2 PA speakers to PA amplifier?

You can, however it’s best to only connect the same type of speaker, if you want to run more than 2 speakers from one amplifier make sure they’re rated at 8ohms and are connected in parallel otherwise you could risk damaging your amplifier.

Please also be aware that by connecting more speakers you won’t increase the volume of the system, the output is determined by the amplifier you use. It’s not recommended to connect more than 4 speakers to one amplifier.

 

Can I connect different speakers and subwoofer to the same PA amplifier?

No is the simple answer. Firstly it’s not recommended to connect different types of speaker to the same amp and secondly a subwoofer produces only bass frequencies and therefore requires a filter to remove the mid and high frequencies of a music source. If you want to connect subwoofers to a PA system they will need their own amplifier and an ‘active crossover’, you can find these in our shop.

 

Why do I need a mixer?

A mixer allows you to take several audio sources and combine them into one output for a speaker system. It also allows you to independently control each sources volume eg microphones and a CD player for karaoke.

More advanced mixing consoles also allow for tuning your sound using EQ, cross fading between music sources and also listening to your music sources independently of the main outputs (cueing). Additionally many also have built in FX processors and other functions useful for DJ’s like BPM counters and kill switches.

 

What does ‘rack mountable’ mean?

Many types of professional audio equipment are ‘rack mountable’. This means they can be fixed, using screws, into a standard width case which hold your equipment securely and protects it for easy transport. Standard rack cases are always 19” wide and come in a variety of different configurations suitable for DJ’s, bands and other performers.

How much power do my speakers and amplifier need for my venue?

30-100 people: 480 Watts RMS
100-250 people: 600 Watts RMS
250-350 people: 1000 Watts RMS
350-500 people: 1500 Watts RMS
500-1000 people: 2000 Watts RMS

Is my amplifier compatible with these speakers (or: Are my speakers compatible with this amplifier?)

As a rule of thumb, its better to have slightly less power from the amplifier than the speakers are rated for i.e. 2 x 300 Watt speakers should be driven by a 2 x 250 Watt amplifier. If your amplifier is too powerful for your speakers you could be in danger of blowing them. Also remember that when matching amps to speakers that impedance (ohms) is proportional to power (watts) and should also be matched correctly.

EG: 480 Watts @ 4ohms is equal to 240 Watts @ 8 ohms

Or   600 Watts @ 8 ohms is equal to 1200 Watts @ 4ohms

If you double impedance power output halves and vice versa.

So if the amp outputs 2 x 240 Watts @ 4 ohms and you have a pair of 8 ohm speakers they need to be rated at 120 Watts or above.

 

AUDIO / HI-FI

 

What equipment do I need to achieve surround sound?

In order to achieve surround sound from most of our active 5.1 surround sound speaker sets you’ll need a compatible DVD player or PC sound card. This is because most of our speaker systems have 5.1 channel audio inputs or 6 separate audio inputs, one for each speaker.

To connect the surround sound speaker systems your DVD player will need to have 6 separate speaker outputs.

How do I connect a 5.1 system to a TV?

In short you can’t. The majority of TV’s do not have multiple speaker outputs, this is normally handled by a separate amplifier/decoder. To achieve surround sound from your TV you either need to use an A/V decoder or a DVD player and compatible active speaker system as described above.

 

Will this 5.1 surround sound speaker system connect to my gaming system (PS3, Xbox 360 etc.)

In order to connect a games console for surround sound you’ll need to use either optical or HDMI connections. This requires a separate A/V amplifier which decodes the surround sound signal and then sends it to a set of speakers attached. Our active surround sound speaker systems are not compatible in this way.

 

Can I connect my laptop to a 5.1 surround system?

Most laptops do not have surround sound outputs and are only compatible with stereo speakers.  

What does Wireless Surround Sound mean?

Wireless surround sound systems use a wireless transmitter and receiver to provide a connection between the front and rear speakers. This means you don’t have to worry about trailing cables from the front to the back of your room.

Please be aware that all speakers still require power which means that although the rear speakers are connected to the front speakers wirelessly they still need access to a plug socket and are often also connected together by a cable.

Can I plug my iPod into the USB output on this Hifi System?

Unfortunately not. Apples iPod’s are only designed to ‘sync’ over a USB connection and won’t appear to the Hifi System as a portable drive. Therefore unfortunately music can’t be accessed directly.

We do however sell several Apple compatible iPod docking stations which connect directly to your iPod port and allow for playback from your iPod music library.

 

Will this docking station work with my iPhone or iPod touch? 

As the iPhone and Touch run a different operating system to standard iPods we can only guarantee the compatibility of standard iPod models like the Classic, Nano and Mini. None of our systems are compatible with the iPod shuffle.

 

TV/DVD - PROJECTOR / SCREEN

Is this mount compatible with my projector/TV?

We do not hold specific information for exact make and model projectors or TV's. All of our projector/TV mounts listings include the dimensions and weight of items they are compatible with.
Please check the size and weight compatibility of your item with the information included in the listing specifications. All our projector/TV mounts are security approved and conform to VESA standards.

 

CAR / MULTIMEDIA

Is this radio compatible with my car?

We do not hold specific information for exact make and model cars. All of our radios are designed to fit ISO-standardized dimensions i.e. fits into most standard car radio slots.

 

CAMERA

Does the slide scanner work with Vista/Mac?

Most of the scanners are compatible with Windows 7 and sometimes even Windows 98. Should be updated to state compatible with most windows systems but should be confirmed in item description. You may be able to find appropriate software for Vista or MAC operating systems on the internet, however our items are sold with software for Windows only. 

IMPORTANT: The answers to the above questions are intended as guidelines only. Hifi-Tower accepts no responsibility for any incompatibility problems caused based on the information provided.

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