| Returns and Refunds (Your right to cancel)
Under the Distance Selling Regulations the customer is given the right to return unwanted goods. This "cooling-off" period gives you 7 working days in which to cancel your order without giving a reason. The period starts the day after the day that goods are received. During this time you are only required to cancel the order and are not obliged to return the goods within the 7 working days.
If you wish to cancel an order within the 7 day cooling-off period, you may do so providing the goods are in a re-saleable condition. This means unused and complete with original packing. To exercise this right please contact us by any of the methods displayed on this website. We will need confirmation in writing, as well as your name, address and invoice number.
Please ensure that when returning goods to us you use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that they are packed with sufficient care to ensure damage does not occur in transit. We will not be responsible for such damage and would suggest you take out insurance with your courier. If you would like any advice on this please contact us.
When exercising the right to cancel, goods are to be returned at the customer's cost. However, refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. We will refund the full amount of the goods (excluding delivery/collection costs) within 30 days of your cancellation.
Free Delivery, shipping costs are built into the selling price. Refunds will be less our delivery costs and a small administration fee, usually no more than £10.00 in total for UK mainland orders.
European Delivery, some shipping costs are built into the selling price, these amounts are the equivalent of Free UK Delivery costs. Refunds will be less our delivery costs and a small administration fee.
Faulty Goods and Warranty Issues
This section is in addition to individual manufacturer’s warranties and details the process by which some products can be returned to us under warranty for repair or replacement.
Please notify us within 7 days of delivery if you believe you have received faulty goods. Faults occurring after the 7-day period are still covered by the Sales of Good Act (1979) and also by the individual manufacturer's warranties that come with our products.
Please call in advance before returning suspected faulty items as it may be that we can rectify problems over the telephone. If this is not possible, we will pay for the goods to be returned to our premises (UK only) and forwarded to you after replacement/repair, for a period of 30 days after you received them. If goods returned during this period are found not to be faulty, payment will be required for our collection and subsequent delivery costs before they can be returned. After 30 days has elapsed from receipt of an order, suspected faulty goods are to be returned at the customer’s expense. We will assess returned goods and either replace or repair them at no cost providing they are within the warranty period specified by the manufacturer. If a fault is not covered under warranty and is deemed to have occurred due to misuse or expected wear and tear you will be notified, given the reason why, the cost of repair/ replacement and return delivery. When payment is received the goods will be repaired/replaced and returned. We aim to complete these procedures within 10 days.
Please note that with many products We do not deal directly with warranties/ repairs and will pass your details to, or ask you to contact, the company that does. Repairs and replacements will be subject to that company’s Terms and Conditions. However, the first point of contact should any problem arise is with us.
We cannot be held responsible for the manufacturer’s warranties of a product if the manufacturer of that product ceases trading, goes into liquidation or is declared bankrupt, or we should cease supplying the product.
Mistakes in bills, receipts or payments
An e-mail notification breaking down the cost of your order will be sent when you make payment. If you believe there to be any mistakes please notify us immediately and we will correct this within 30 days.
Force Majeure
We shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation.
Accuracy of Information
This website may include unintentional inaccuracies or typographical errors, for which we apologise. We reserve the right to make changes in the products, prices and content described in this website at any time and without notice.
Limitation of Liability
We shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the online shopping service is provided on an "as is" and "as available" basis.
Manufacturers or other manuals provided with our products should be read and followed carefully at all times. Any other information or advice given on this site (particularly with regard to nutrition, nutritional supplements and the use of fresh juices as a means to overcome illness) is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.
Governing Law
This agreement between us and you shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes. | 
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