Q. What is your return policy?

A. We are more than happy for you to return any of our goods for a refund of the item price within 14 days of receipt, as long as, they are in their original condition complete with any packaging they came with. So feel free to try any of our fantastic range available with our no quibble, no question returns policy

Q. I wish to return my item, how do I do this?

A. Please return the shoes to the below address in their original new & boxed condition along with a note of your ebay user id and that you require a refund of the item price. Please do not cellotape the box the shoes must in re-sellable condition.

HSH returns,

51 Gosforth Close,

Sandy, Bedfordshire,

SG19 1RB

Q. I wish to exchange my item, how do I do this?

A. To exchange an item, please complete the BUY IT NOW & make payment for the size required. We will then despatch these to you. In the mean time please return the size no longer required us, in their new and boxed condition along with a note of your ebay user id and that you require a refund of the item price.

Q. I need your address to return an item / send payment, what is it?

A. HeelzSoHigh, 51 Gosforth Close, Sandy, Bedfordshire, SG19 1RB, United Kingdom

Q. Do you ship internationally?

A. Yes we ship worldwide, please view our listings for prices

Q. How can I make payment?

A. We can accept payment within the UK via the following:

. PAYPAL (PREFERRED)

· CHEQUE (please allow 7 days to clear)

· POSTAL ORDER

POSTAL ORDERS AND CHEQUES MADE PAYABLE TO HEELZSOHIGH.

INTERNATIONAL BUYERS: WE CAN ACCEPT PAYPAL ONLY.

Q. When will my item be despatched?

A. We despatch items on a daily basis, all orders placed before 12 noon Monday - Friday will be despatched same day. Orders placed after 12 noon will be despatched the next working day.

Q. I cannot find the size that I require?

A. If you are unable to find your size, please view our ebay shop front and click on the left hand side selector to find the size and style that you require. This will show you all we currently have stocked in your size.

Q. Do you combine postage on bulk orders?

A. We offer a £1 postage discount per additional item purchased, e.g. if you buy 2 pairs you will receive £1 off, 3 pairs = £2 off and so on. However, on large orders we may be able to offer a larger discount. If you wish to place a large order please contact us and we will get a shipping quote

Q. My item hasn’t arrived yet, what should I do?

A. Items are classed as missing 15 working days (UK) or 30 working days (worldwide) after the date of despatch. Unfortunately we are unable to process claims before this time so if your item has not arrived after this period please email us and we will send you details of our claims procedure.

Q. Please can you tell me the total price in my currency?

A. We only accept Paypal from international buyers. Paypal will calculate the price and convert it for you when you make payment

Q. How much is the Shipping?

A. Postage charges are listed in each individual listing. Prices vary due to weight and size.