Why are your items so cheap compared to high street shop prices?

The reason is that the business is run online to reduce overheads thereby keeping the retail price low.
We also will only buy items from authorised distributors so you know that you are getting a genuine product at the best price.

The item I want is a gift - will there be an invoice included with the product that shows the price?

Yes there will be a printed invoice included as this is used for proof of purchase if you need to claim under warranty for any faults.
If you don't want an invoice included please just let us know and we will then not insert details of the price paid.

How long will my item take to arrive?

This depends on the service you choose. As a general rule, most items are posted the day after purchase so we have a long list of delighted customers who testify to the service we give. Please look at the feedback to see for yourself!

What if my item is faulty?

In the unlikely event that an item you buy from us is faulty when you receive it please contact us immediately and we will organise a replacement. If a fault develops after this but during the warranty period, the manufacturer will usually deal with the replacement (so keep your eBay receipt which will be enclosed with the item you buy). In the event of problems dealing with the warranty we will be happy to liaise with the manufacturer and keep the customer satisfied.

What if my item gets lost in the post?

For missing or delayed items we will handle your complaint directly. Please contact us if you are concerned and, if necessary, courier claims will be dealt with by us. Many other sellers will just hand you the tracking proof and expect you to claim yourself - not us though! We want to provide the BEST SERVICE on the Internet. If you are not happy, tell us.

Will you leave feedback?

When your item has arrived, please leave us feedback and then we will automatically leave you feedback too.
If you have a problem with the item you purchased, or it has not arrived, please email us so that we can resolve the problem. Please don't leave us negative feedback until we have at least had a chance to remedy any complaints.

I'm not sure which model to choose, can you help?

Yes, with pleasure. And remember that the advice is from healthcare professionals - we will provide proof if required!