 |
| Q:Do you combine shipping? |
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| A:We do combine shipping, kindly request Order Total by asking us for an invoice for your order. |
| Q:Can I ship my order to an address other than my eBay registered address? |
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| A:Please change your address upon checkout by clicking the 'Change Shipping Address' link. You can also send a note with your payment or email us at orderprocessing@healthproductsforyou.com with the alternate address. |
| Q:How will I know when my item shipped? |
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| A:We send shipping notifications once an order has left the warehouse. All of our notifications are sent via email. These emails are sent to the email address on file with eBay. |
| Q:Do you offer expedited shipping? |
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| A:Yes we do offer expedited shipping within US Continental. |
| Q:What if my product is backordered or discontinued? |
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| A:We do our best to ensure products are in stock and ready to ship. however, sometimes products are backordered or discontinued before we can take down the listing. We will update you via email if this happens. If backordered, you will have the option to keep the order or cancel for a full refund. |
| Q:After how long is my order shipped on receipt? |
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| A:Orders in the US are usually shipped within 24-48 hours of receipt and international destinations are usually shipped within one week. We endeavour to ship all orders placed before 2.30pm EST on the same day. US orders that qualify for free shipping will be shipped via ground carriers. |
| Q:After how long will I receive my order? |
|
| A:While we try our best to ship the US orders within 24-48 hours and International orders within one week of receiving them, there could be circumstances when we are unable to do so. In such an event, you will be informed of an estimated shipping date. |
| Q:Who pays Custom and Duty fees for International orders? |
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| A:The buyer is responsible for all Custom and Duty fees. |
| Q:Do you stock your products? |
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| A:Please email us for current product or stock availability. |
| Q:Can I return the item as I am not happy with that? |
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| A:Yes item can be returned for parital refund. |
| Q:What if I am not satisfied with my purchase? |
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| A:Please contact us before leaving any feedback and we will work with you to take care of any issues you may have. |
| Q:How do I return a product? |
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| A:Please call our returns department at 866-316-0162 for a return authorization number (RA#). Every return needs to be accompanied by a return authorization number issued by our customer service team. |
| Q:Is there a time limit on returns? |
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| A:For US customers, the item should be returned within 30 days of the receipt. For United Kingdom, India and other international customers, the item should be returned within 14 days of the receipt. |
| Q:What credit cards can I use to place my order online? |
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| A:We accept all major credit cards including American Express, Discover, Master and Visa. |
| Q:Can I cancel my order? |
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| A:Yes order can be cancelled and full refund be issued only if it has not been processed. |
| Q:When do I receive my refund after an item has been returned? |
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| A:Upon receipt of the returned goods, a credit is issued to the credit card/paypal account used for that particular purchase order. It usually takes 4-5 business days after receipt of items for the credit to show on your card. |
| Q:Do you sell in bulk or in quantity? |
|
| A:Normally yes. It depends on the item and how many we have in stock. Email us. |
| Q:Do you have this item in any other colors or sizes? |
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| A:Please contact us and we will have updated information on the colors and sizes available to you. |
| Q:How do I reach you by phone? |
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| A:Please call our toll free number at 1-866-316-0162 or 203-616-2850. We appreciate all comments and feedback about your transaction. |
| Q:What are your hours of operation? |
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| A:Monday through Friday except for Federally recognized holidays or scheduled & posted vacation time. Messages are returned within 24 hours during regular business hours. |
| Q:What is the condition of items? |
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| A:New - All of our items are Brand New. |
| Q:Do you offer shipping insurance? |
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| A:No we do not offer shipping insurance. |
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