Have2HaveHeels

Delivery

The carriers we use are Royal Mail for 1st, 2nd Class & Tracked deliveries.

All goods ordered before 1.00pm will be dispatched that afternoon, subject to stock availability.  Orders made after 1.00pm will be dispatched the following day.  

A signature will be required for next day delivery goods so please make sure someone is home to sign for the goods or send them to an address where someone will be available.

In the unlikely event of a delay, we will contact you by email or phone to let you know. All delivery days are based on standard working days from Monday – Friday. Special delivery orders must be made before 1:00PM  to be delivered before 17:30 the following working day. Otherwise items will be dispatched on the next working day.

Once your order has been dispatched from the warehouse you will receive a confirmation email to let you know it is on the way.

We reserve the right to amend orders placed with incorrect delivery options without notice. We do not accept responsibility for items being delayed through customs/security checks or adverse weather conditions.

There are no refunds on shipping costs unless we are responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Returns and Exchanges

We are committed to you being fully satisfied with your purchases. If for any reason you would like to return any unused products, please follow the guidelines on the reverse of your invoice.

Items must be returned within 14 days from date of purchase.

We will need your name, order number and details of the item you wish to return, plus the particulars of any exchange required. If you do not have these details available then pass on as much information as possible.

Items must be returned with all their tags and in the same packaging they arrived in.

Clearly mark the returned item(s) with the returns address and ensure that the 4 digit order number is in view.

Within the package include any exchange information that you require. The customer is responsible for all return delivery costs.

Items should be returned via Royal Mail recorded delivery as this will provide you with a tracking number for the item you are returning.

We cannot accept responsibility for items that are not returned by recorded delivery.

All exchanges will be shipped out via Royal Mail 2nd class, unless otherwise agreed with a customer service advisor.

Upon inspection of returned product, we will issue a full refund to the card used for the purchase less the original delivery charge.

Any used items will be denied a refund and returned to the customer at his/her expense.

Our Customer Services Team can be contacted on 0844 567 2738