You have a right to return goods bought from us within 20 days of receipt if not stated otherwise.
- On return for whatever reason, you must return to us the products we have delivered to you. Returned products must not have been used and should be returned as new, resalable, in original undamaged packaging, in all original boxes, packing materials, manual and all other fixings and accessories, and documentation provided.
- If you return the goods because of any reason other than the delivery of incorrect, faulty or damaged goods, we will exchange the products or refund you for the amount of the products only and not the delivery charge, and may deduct up to % 4.5 administration charge on the total amount including delivery.
- If you also wish us to collect the products, we will also deduct from the amount refunded to you the cost of such a collection charged to us by our shipping companies.
- In all transactions with Free Shipping offers, we will deduct % 10 from the total amount as a postage and packing fees already paid to shipping companies.
- You need to handle and process all return transactions through Ebay. Otherwise, we will deduct % 10 Ebay commissions and fees from the total amount including delivery.
- Faulty, incorrect, missing or damaged goods upon notification to us within 7 days of delivery will be investigated, replaced, exchanged or refunded with the price you paid including all delivery charges.
- Refunds will be paid within 30 days of receipt of the returned goods in the conditions mentioned above. |
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