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  • Non Receipt/Da​maged/Dela​yed Items
P&P & payment
PAYMENT We Accept Payment via Paypal, cheque or postal order. PLEASE NOTE WE ADVISE AGAINST PAYMENT VIA E-CHEQUES DUE TO TIME THEY TAKE TO CLEAR. If paying via cheque goods will be sent once payment has cleared (Normally 3-4 working days) Please make cheques payable to HANDBAGS FOR GLADRAGS. INTERNATIONAL BUYER payment is by PAYPAL ONLY-IN POUNDS STERLING. All items have free UK postage option (Royal Mail 1st or 2nd class depending upon item) 1st class recorded delivery or Royal mail special delivery is extra and can be upgraded to on checkout. Overseas postage is by Royal mail International signed,Airsure or standard airmail depending upon country and item/s purchased. WE ALWAYS AIM TO POST ITEM WITHIN 1 WORKING DAY OF RECEIVING CLEARED PAYMENT. IF THIS IS NOT THE CASE WE WILL E-MAIL YOU TO LET YOU KNOW. Please allow extra time for delivery in bank holidays and busy periods.
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General Interest
  

NON RECEIPT/DELAYED ITEMS

IF YOUR ITEM HAS NOT BEEN RECEIVED WITHIN 7 WORKING DAYS (UK ONLY) FROM ITEM BEEN DESPATCHED

PLEASE NOTE WE WILL PROVIDE THE FOLLOWING INFORMATION.

1) ADDRESS ITEM/S WERE POSTED TO

2) DATE OF POSTAGE.

3) TRACKING REFERENCE NUMBER (UK SIGNED FOR/UK SPECIAL DELIVERY/INTERNATIONAL SIGNED/AIRSURE ONLY)

REPLACEMENT ITEM WILL BE SENT OT REFUND GIVEN IF ITEM IS NOT RECEIVED WITHIN 10 WORKING DAYS OF BEEN DESPATCHED (UK ONLY)

OVERSEAS POSTAGE PLEASE ALLOW 7-10 WORKING DAYS FOR DELIVERY EUROPE AND 10-14 WORKING DAYS REST OF WORLD. PLEASE THEN CONTACT AS ABOVE.

ITEM WILL BE POSTED TO CONFIRMED PAYPAL ADDRESS TO CONFORM WITH PAYPALS BUYER & SELLER PROTECTION.

WE ARE NOT RESPOSIBLE IF THE ADDRESS IS INCORRECT OR IF YOU REQUEST YOUR ITEM TO BE SHIPPED TO A DIFFERENT ADDRESS.

DAMAGED PACKAGING

IF FOR ANY REASON YOUR ITEM ARRVIES IN DAMAGED PACKAGING, PLEASE TRY AND ENSURE THE FOLLOWING.

1) IF PACKAGING HAS BEEN DAMAGED YOU SHOULD BE GIVEN THE OFFER TO REFUSE THE ITEM, THIS WILL THEN BE RETURNED TO US, PLEASE EMAIL US TO LET US KNOW.

2) IF YOU ACCEPT THE ITEM PLEASE PHOTOGRAPH THE DAMAGE WHERE POSSIBLE AND AGAIN LET US KNOW.

DAMAGED/FAULTY ITEMS

PLEASE NOTE WE TRY AND CHECK EACH ITEM BEFORE POSTING WHERE POSSIBLE. HOWEVER FAULTS ON ITEMS DO OCCUR. IF YOUR ITEM ARRIVES AND IS DAMAGED OR FAULTY PLEASE CONTACT US ASAP WITH DETAILS FOR RETURNING FOR EXCHANGE OF REFUND.

PLEASE DO NOT LEAVE NEGATIVE FEEDBACK IF THIS OCCURS WITHOUT CONTACTING US. WE WILL TRY OUR BEST TO RECTIFY THE SITUATION.