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  • Non Receipt/Da​maged/Dela​yed Items
P&P & payment
PAYMENT POLICY We Accept Payment via Paypal, cheque or postal order. PLEASE NOTE WE ADVISE AGAINST PAYMENT VIA E-CHEQUES DUE TO TIME THEY TAKE TO CLEAR. If paying via cheque goods will be sent once payment has cleared (Normally 3-4 working days) Please make cheques payable to HANDBAGS FOR GLADRAGS. INTERNATIONAL BUYER payment is by PAYPAL ONLY-IN POUNDS STERLING. DELIVERY INFORMATION We only use Recorded or special delivery for all items, unless otherwise specified. Overseas postage is by Royal mail International signed for or Airsure depending upon country. WE ALWAYS AIM TO POST ITEM WITHIN 2 WORKING DAYS OF RECEIVING CLEARED PAYMENT. IF THIS IS NOT THE CASE WE WILL E-MAIL YOU TO LET YOU KNOW. Please allow extra time for delivery in bank holidays and busy periods.
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General Interest
  

NON RECEIPT/DELAYED ITEMS

IF YOUR ITEM HAS NOT BEEN RECEIVED WITHIN 7 WORKING DAYS(UK ONLY) FROM OUR CONFORMATION E-MAIL PLEASE CONTACT US.

PLEASE NOTE WE WILL PROVIDE THE FOLLOWING INFORMATION.

1) ADDRESS ITEM/S WERE POSTED TO

2) DATE OF POSTAGE.

3) TRACKING REFERENCE NUMBER SIGNED FOR/SPECIAL DELIVERY

PLEASE NOTE CLAIMS TO ROYAL MAIL CAN ONLY BE MADE 15 WORKING DAYS AFTER POSTAGE.

OVERSEAS BUYERS PLEASE ALLOW UPTO 10 WORKING DAYS FOR DELIVERY(EUROPE) 14 WORKING DAYS FOR REST OF THE WORLD.

CLAIMS FOR NON RECEIPT FOR OVERESEAS BUYERS CAN ONLY BE MADE 28 DAYS FROM DATE ITEM WAS SHIPPED.

NB PLEASE ENSURE THAT YOUR ADDRESS ON YOUR REGISTERED PAYPAL ACCOUNT IS CORRECT. THIS IS WHERE ITEM WILL BE POSTED TO AND ALSO CONFORMS WITH PAYPALS BUYER & SELLER PROTECTION.

WE AM NOT RESPOSIBLE IF THE ADDRESS IS INCORRECT OR IF YOU REQUEST YOUR ITEM TO BE SHIPPED TO A DIFFERENT ADDRESS.

DAMAGED PACKAGING

IF FOR ANY REASON YOUR ITEM ARRVIES IN DAMAGED PACKAGING, PLEASE TRY AND ENSURE THE FOLLOWING.

1) IF PACKAGING HAS BEEN DAMAGED YOU SHOULD BE GIVEN THE OFFER TO REFUSE THE ITEM, THIS WILL THEN BE RETURNED TO US, PLEASE EMAIL US TO LET US KNOW.

2) IF YOU ACCEPT THE ITEM PLEASE PHOTOGRAPH THE DAMAGE WHERE POSSIBLE AND AGAIN LET US KNOW.

DAMAGED/FAULTY ITEMS

PLEASE NOTE WE TRY AND CHECK EACH ITEM BEFORE POSTING WHERE POSSIBLE. HOWEVER FAULTS ON ITEMS DO OCCUR. IF YOUR ITEM ARRIVES AND IS DAMAGED OR FAULTY PLEASE CONTACT US ASAP WITH DETAILS FOR RETURNING FOR EXCHANGE OF REFUND.

PLEASE DO NOT LEAVE NEGATIVE FEEDBACK IF THIS OCCURS WITHOUT CONTACTING US. WE WILL TRY OUR BEST TO RECTIFY THE SITUATION.