Bread Crumb Link
Featured Item
We are closing at 2pm on Friday 22 May 2015 until 8pm on Saturday 30 May 2014.  This is to allow for a full audit and stock take to be undertaken. This is a tight schedule and to allow the work to be completed speedily we regret that we will not be able to answer any emails or telephone calls during our temporary closure.
 
New Purchases
We are closing all our listings with effect from 12 noon on Friday 22 May 2015. Orders purchased and paid for by 12 noon on Friday 22 May 2015 will be dispatched before we close.  Please note that items purchased before the closing of the listings and NOT paid for by 12 noon on Friday 22 May 2015 will not be dispatched until Monday 1 June 2015.
 
Returns and Distance Selling Regulations
Buyers within the UK are entitled, to a 14 day cooling-off period under the Distance Selling Regulations. Please see our Returns Policy at the following link for full details: http://stores.ebay.co.uk/Guys-Magnets/Returns.html. We are extending our returns and cooling off period to take account of our temporary closure. If you would like to return an item, please send us and email and this will be dealt with on Saturday 30 May 2015. Please repackage your return and post them back to us as per our returns policy
 
Missing items/Lost in Post
If you suspect your item has been lost in the post please send us an email. We will issue a replacement (stock dependent) or a full refund upon our re-opening.
 
General Enquiries
Please send us an email and we will deal with your enquiry on Saturday 30 May 2015.
 
We would like to thank you for your patience and apologise for any inconvenience which you may experience due to our temporary closure.

Kind regards

Guy Betts

We stock a large range of craft, ceramic, neodymium, alnico, samarium cobalt and flexible magnets as well as the ever popular environmental range including the Fuel and Gas Misers and the Limescale Goodbye

Our Customer Says

Shipping

We aim to ship all items as soon as payment is cleared.  This means that items ordered and paid for by PayPal by 12 Noon (UK time) Monday-Friday are dispatched on the same day.  Items ordered and paid for by PayPal after 12 Noon or over the weekend are sent on the next working day.

We never charge excessive amounts for postage and packing.  Our P&P charges are made up of the Royal Mail charge for the service plus a small contribution towards the packaging materials plus VAT, which we are legally obliged to charge. Please note that our products often appear to be 'overpacked'. This is because we are obliged to ensure that not only is there is no damage caused to the magnets during transit but that the magnets do not cause damage to electronic equipment which may also be in transit.

To UK destinations:  All items are posted by 1st class post unless the buyer pays for a priority or courier service (such as Royal Mail's Special Delivery) and the price is agreed in advance.

To Europe and Worldwide destinations your order will be sent by Royal Mail's Airmail Small Packet Service up to 2kg.  Where an item weighs in excess of 2kg the overseas postal rates have not been given and will have to be quoted for seperately.  Please contact us and we will endeavour to obtain a quote for the cheapest possible method of shipping by air or by sea. 

International Buyers

If you are purchasing more than one item from us we will give a combined postage rate for those items which is based upon weight AND size.  Please note that where items already have free postage or discounted postage, no further discount can be given on combined postage.

Following the changes made by eBay on 22 September 2009, we have taken the decision to stop posting to selected international destinations. These destinations are blocked from purchasing our listings. These destinations are:

Africa (all countries except South Africa), India, Vietnam, Mongolia, Lebanon, Tajikistan, Iraq, Nepal, Bhutan, Uzbekistan, Afghanistan, Kazakhstan, Sri Lanka, Turkmenistan, Armenia, Cambodia, Saint Helena, Mayotte, Bangladesh, Azerbaijan Korea, Kyrgyzstan, Pakistan

 

LOST OR MISSING POST

We always send a dispatch notification on the day on which items are posted.  We always obtain a proof of posting.

Within the UK
Royal Mail aim to deliver 1st class post in 1-2 working days.  This timescale excludes the date of posting.  However, Royal Mail state on their website that items are not considered lost until 15 working days after the date of posting (excluding the date of posting).  Should your item be lost in the post, we have to wait until this time has elapsed (just in case Royal Mail deliver it) before we can instigate a claim for the lost package.  If a package is lost, we send a replacement at the same time as we instigate the claim process.

Outside the UK
Depending upon where you are in the world, parcels should be delivered within 10 working days (excluding the date of posting) although to many parts of the world the normal is considerably less than this.  However, Royal Mail state on their website that items are not considered 'lost' until 25 working days (5 working weeks) excluding the date of posting.  Should your item be lost in the post, we have to wait until this time has elapsed (just in case it is delivered) before we can instigate a claim for the lost package.  If a package is lost, we send a replacement at the same time as we instigate the claim process.