We aim to ship all items as soon as payment is cleared. This means that items ordered and paid for by PayPal by 12 Noon (UK time) Monday-Friday are dispatched on the same day. Items ordered and paid for by PayPal after 12 Noon or over the weekend are sent on the next working day.
We never charge excessive amounts for postage and packing. Our P&P charges are made up of the Royal Mail charge for the service plus a small contribution towards the packaging materials plus VAT, which we are legally obliged to charge. Please note that our products often appear to be 'overpacked'. This is because we are obliged to ensure that not only is there is no damage caused to the magnets during transit but that the magnets do not cause damage to electronic equipment which may also be in transit.
To UK destinations: All items are posted by 1st class post unless the buyer pays for a priority or courier service (such as Royal Mail's Special Delivery) and the price is agreed in advance.
To Europe and Worldwide destinations your order will be sent by Royal Mail's Airmail Small Packet Service up to 2kg. Where an item weighs in excess of 2kg the overseas postal rates have not been given and will have to be quoted for seperately. Please contact us and we will endeavour to obtain a quote for the cheapest possible method of shipping by air or by sea.
If you are purchasing more than one item from us we will give a combined postage rate for those items which is based upon weight AND size. Please note that where items already have free postage or discounted postage, no further discount can be given on combined postage.
Following the changes made by eBay on 22 September 2009, we have taken the decision to stop posting to selected international destinations. These destinations are blocked from purchasing our listings. These destinations are:
Africa (all countries except South Africa), India, Vietnam, Mongolia, Lebanon, Tajikistan, Iraq, Nepal, Bhutan, Uzbekistan, Afghanistan, Kazakhstan, Sri Lanka, Turkmenistan, Armenia, Cambodia, Saint Helena, Mayotte, Bangladesh, Azerbaijan Korea, Kyrgyzstan, Pakistan
LOST OR MISSING POST
We always send a dispatch notification on the day on which items are posted. We always obtain a proof of posting.
Within the UK
Royal Mail aim to deliver 1st class post in 1-2 working days. This timescale excludes the date of posting. However, Royal Mail state on their website that items are not considered lost until 15 working days after the date of posting (excluding the date of posting). Should your item be lost in the post, we have to wait until this time has elapsed (just in case Royal Mail deliver it) before we can instigate a claim for the lost package. If a package is lost, we send a replacement at the same time as we instigate the claim process.
Outside the UK
Depending upon where you are in the world, parcels should be delivered within 10 working days (excluding the date of posting) although to many parts of the world the normal is considerably less than this. However, Royal Mail state on their website that items are not considered 'lost' until 25 working days (5 working weeks) excluding the date of posting. Should your item be lost in the post, we have to wait until this time has elapsed (just in case it is delivered) before we can instigate a claim for the lost package. If a package is lost, we send a replacement at the same time as we instigate the claim process.