If, for whatever reason, you are unhappy with your purchase,you have 14 days in which to return it to me. Please contact me in advance, and I will do my best to rectify the problem. All returns must be in a new and unused condition and with the original packing. For hygene reasons, INFLATABLES will only be accepted if they have NOT been inflated,unless they are found to be faulty Where there are multiples of an item,or if it is part of a set, the complete set or number of articles must be returned. Postage and packing costs will not be included in any refund given, unless the item is proved to be faulty, wrongly described or in anyway misrepresented.