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1) We must be contacted by email within 14 days
that there is a problem. If the item is damaged, we require a description of the
damage, and a photo of the damage if at all possible in order we can make a
claim against the couriers. If the item is malfunctioning, we need to know
exactly what has happened – if it is something easily rectified by the customer,
or if it is misuse, or if there is a genuine problem.
2) Once we receive an email, we will contact the
buyer to establish what needs to happen and send a returns form via email to the
customers registered email address.
2.1) If the person wishes to return the item for any reason other than the item
being damaged or Faulty, then they must return it to us in the original
packaging, so we can resell it. The customer must return the the item at
there own expense. The customer is responsible for the condition it comes back
to us in. Refunds will be given on receipt of the item to
ourselves in full working order. Should there be any damage to the item, then
the customer will be responsible for this.
Original postage is not refundable if the item is not faulty or the buyer has
changed there mind. We do not cover return postage.
2.2) If the item has arrived having sustained damage in transit, then we require
a photo of the damage and a photo of the packaging in order we can claim against
the courier. Should the damage be repairable by us sending a replacement part or
accessory, we shall send the appropriate part. Should the damage not be
repairable by the user, it will be collected by us, and the item will either be
replaced or refunded by ourselves, subject to stock availability. The final
decision on whether a replacement or refund is given will be made by us.
A returns form must be completed and enclosed in with the item. Refunds or
replacements will only be dispatched on receipt of the damaged product, and
verification of the damage. Should there be no damage to the product, it will be
dispatched back to the customer. Should there be damage to the product that has
not been reported by the customer, or be inconsistent with the damage the
customer has reported, or inconsistent with damage that could be caused in
transit, we reserve the right to refuse a refund.
2.3) If the item has arrived and is not in working order, then we require a
description of the malfunction. We will try everything possible to rectify a
malfunction without disruption to the buyer. Should this not be possible then
the item will need to be returned to us.
Refunds or replacements will only be dispatched on receipt of the malfunctioning
product, and verification of the malfunction. Should there be no malfunction,
the product will be dispatched back to the customer. Should the malfunction be
caused by customer misuse, vandalism or anything other than mechanical
breakdown, we reserve the right to refuse a refund.
2.4) In the event of any return, the customer is responsible for the packaging
of the product to be returned.
3) Before a refund is processed you will be
requested via eBay to not complete the sale because you are receiving a refund.
You will need to agree to this before we can release the funds to you.
4) We work on a 9am-5pm basis. We will endeavour
to answer your email as promptly as possible, but we would ask that you allow 24
hours for a reply to your email. Repetitive and/or abusive emails will be
treated as spam and ignored.
5) If negative feedback is left before any contact is
made, we will consider the matter closed and not take any action to rectify the
problem.
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