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  • Terms and Conditions
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General Interest
  
Welcome to Silver Rose Jewellery
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Full Terms and Conditions
 

Graded

What is a Graded Product?
The term Graded refers to a product that may been returned to a manufacturer for a number of reasons:

1. Unwanted Gift
2. Un-delivered Mail Order
3. Cosmetically Marked
4. Missing Parts
5. Minor Faults
6. Damaged Boxes

All products are then electrically checked, tested, repaired, missing parts replaced and completed.

These products are sold as guaranteed perfectly working items that may have slight cosmetic marks or may have been used.

 

Auction Sales Policy

Your bid is a contract - Place a bid only if you're serious about buying the item. If you are the winning bidder, you will enter into a legally biding contract to purchase the item. If we are unable to establish contact with the winning bidder within 7 days of the end of the auction or if payment is not received within 8 days, We will raise an "un-paid item dispute" with eBay and you may receive and un paid item strike which can lead to you being suspended. The item may be also be offered to the next highest bidder or re-listed at the our sole discretion.

 

Payment Information
 
     
Pay instantly with your Credit or Debit Card Through PayPal ;-
 
Please note Items will not be shipped until your payment has fully cleared.

Your bid is a contract - Place a bid only if you're serious about buying the item. If you are the winning bidder, you will enter into a legally biding contract to purchase the item. If we are unable to establish contact with the winning bidder within 7 days of the end of the auction or if payment is not received within 8 days, We will raise an "un-paid item dispute" with eBay and you may receive and un paid item strike which can lead to you being suspended. The item may be also be offered to the next highest bidder or re-listed at the our sole discretion.

 
Dispatch

We will send an email, to you on dispatch of the item informing you that your item has been sent. Our couriers require a signature. If you are not available, they will post a card through your letterbox informing you of the number to call to rearrange delivery. If the item is returned to us because you have not been available for the item to be delivered or made arrangements for re delivery there will be a further postage charge to cover the cost of resending the item

Should the courier not be able to locate your address, or there is nowhere to leave a card, they will contact us. We will send an email to your registered email address to explain the problem.

We can not be held responsible for delays caused by the courier.

All tracking details will be available upon request.

 

Shipping Information

We endeavour to dispatch all orders within 3 working days of receiving your cleared funds, but during busy times this may be extended. 95% of all orders are dispatched within 48 hours of receiving your cleared funds.

Please note that it may take up to 10 days for  echeques to clear. We only ship items once the payment is fully cleared.

We do allow collections by appointment, our opening times are :-
 

  Monday - Friday 9.30am until 4pm
  (excluding bank holidays)  

Please call in advance so that we may have the item ready for you. Payment for collection item's is either cash on collection or PayPal in advance.

thcontact_us.gif picture by Joanfromtheblock

Contact us by phone

01827 66358

We aim to keep you informed of how we will deal with your order in advance, so if any of the above conditions do not suite your requirements then please do not bid.

Contact us with any further questions:

sales@great-choices.
co.uk
 

Returns

In the unlikely event that a return is request, all returns must include all original items undamaged, in re-saleable condition, all original packaging including manuals, warranty forms, etc. Original shipping and handling fees are not refundable if the item is not faulty. Buyer is responsible for shipping costs incurred shipping products back.
 

1)      We must be contacted by email within 14 days that there is a problem. If the item is damaged, we require a description of the damage, and a photo of the damage if at all possible in order we can make a claim against the couriers. If the item is malfunctioning, we need to know exactly what has happened – if it is something easily rectified by the customer, or if it is misuse, or if there is a genuine problem.


 

2)      Once we receive an email, we will contact the buyer to establish what needs to happen and send a returns form via email to the customers registered email address.


 

2.1) If the person wishes to return the item for any reason other than the item being damaged or Faulty, then they must return it to us in the original packaging, so we can resell it. The customer must return the the item at there own expense. The customer is responsible for the condition it comes back to us in. Refunds will be given on receipt of the item to ourselves in full working order. Should there be any damage to the item, then the customer will be responsible for this. Original postage is not refundable if the item is not faulty or the buyer has changed there mind. We do not cover return postage.


 

2.2) If the item has arrived having sustained damage in transit, then we require a photo of the damage and a photo of the packaging in order we can claim against the courier. Should the damage be repairable by us sending a replacement part or accessory, we shall send the appropriate part. Should the damage not be repairable by the user, it will be collected by us, and the item will either be replaced or refunded by ourselves, subject to stock availability. The final decision on whether a replacement or refund is given will be made by us. A returns form must be completed and enclosed in with the item. Refunds or replacements will only be dispatched on receipt of the damaged product, and verification of the damage. Should there be no damage to the product, it will be dispatched back to the customer. Should there be damage to the product that has not been reported by the customer, or be inconsistent with the damage the customer has reported, or inconsistent with damage that could be caused in transit, we reserve the right to refuse a refund.


 

2.3) If the item has arrived and is not in working order, then we require a description of the malfunction. We will try everything possible to rectify a malfunction without disruption to the buyer. Should this not be possible then the item will need to be returned to us. Refunds or replacements will only be dispatched on receipt of the malfunctioning product, and verification of the malfunction. Should there be no malfunction, the product will be dispatched back to the customer. Should the malfunction be caused by customer misuse, vandalism or anything other than mechanical breakdown, we reserve the right to refuse a refund.


 

2.4) In the event of any return, the customer is responsible for the packaging of the product to be returned.


 

3)      Before a refund is processed you will be requested via eBay to not complete the sale because you are receiving a refund. You will need to agree to this before we can release the funds to you.


 

4)      We work on a 9am-5pm basis. We will endeavour to answer your email as promptly as possible, but we would ask that you allow 24 hours for a reply to your email. Repetitive and/or abusive emails will be treated as spam and ignored.


 
     

 

5)     If negative feedback is left before any contact is made, we will consider the matter closed and not take any action to rectify the problem.

 

Warranty

All of our items come with a 3 month faulty replacement warranty. Valid for 3 calendar months following date of dispatch. If the item is used for anything other than domestic use for which it is intended then the warrenty is void.

Feedback

Our feedback rating is very important to us, as indeed it is to you too. We leave positive feedback for all of our customers who pay on time. As soon as we receive your payment we will immediately leave feedback for you.

If you are not satisfied with your purchase please contact our Customer Service Department via email or My message's in eBay. Most issues can be resolved quickly, positively and amicably.

Do not bid on an item if you are unable to honour the bid price as we will report you to eBay to reclaim our costs. If you have made a genuine mistake please contact us and we can resolve this for you
.
 

Privacy Policy

Rest assured your information will not be given, sold, rented or loaned to any third party.